Lenders like OneMain Financial and Upgrade offer secured personal loans. But those aren't the only states where you can shop this discount store for furniture and so much more. Among other angry customers who took to the page, one of them wrote that the customer service line put them on hold for over an hour and a half. In fact,Go Banking Ratescovers the absolute best and ridiculously worst furniture to buy at IKEA. Now, this isn't all about measuring the height, width, and length of the available space in the room. There are some durability problems in mattress products. The next day, they delivered the nightstand, and three sides of the bed. But the good thing about these items is that they are mostly sold for half the price you'd get them over at other stores, as revealed by Columbia Mom. We left the Everett Big Lots store not purchasing anything and we will never purchase anything from this store again! Loan Calculator We were told to take them back to the furniture counter where Mary was to help us get the chairs that we could buy! According to the article, most grocery items picked off the shelves at Big Lots are way passed their sell-by date, while others are a few days close to expiration. If you have any issues, contact our Customer Care Support Center at 1-866-BIG-LOTS (244-5687) for assistance with making your return. This makes it easy for consumers to buy and transport their furniture home, though there is also the convenience of online shopping. It has been a year but after the first month I was questioning my purchase. Sorry , I can't sell them to you for that price.I stated that it was the law that the price marked by the store should be honored . It was a chair side table. May all benefit! The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Get personal loan offers from up to 5 lenders in minutes, Personal Loan Rates While I was ordering, I was on the phone with an associate from the store and she told me that if they have the merchandise in store (which they did), I will be able to get same day delivery. You can submit, manage, and track your claims on-line by . This company is completely horrific. Chairs are cheaply made. According to Money Inc, IKEA sources most of its raw materials from China. If you're looking at buying furniture via Big Lots, don't. Every single one of their managers are rude, ignorant, completely disrespectful and have no idea what they're doing. Manufacturer warranties are fulfilled directly by the manufacturer. Big Lots Credit Card. I was very pleased and excited to get such a great deal. You must also consider the space in the doorway, staircase (if a story house), and other areas through which the furniture will be moved. Your package may have problems, such as not matching your order. Ordered online got an email saying it was ready for pickup Called for curbside pickup they told me they didn't have it I ordered from a different loction I told them I have the email I then read off the address he told me he didn't know the stores address! I placed an order online for a couch + two chairs, thought it was a great deal since they were running a sale, and was excited that they had a quick delivery option (we have folks coming in town for Christmas and wanted to get our living room ready for company). Nice couch, and the sales lady in the furniture dept. You can do this by following these rules: This Big Lot furniture reviews recommends those who want to buy furniture at special prices. There is a complaint page for Big Lots shoppers I wish I had found it before I purchased a sectional and paid close to 3,000. for it. Its the same thing, just with the warranty youre paying for something that might happen. What can I do with part of a bed? Not all products and stores have this delivery service. Beyond these special financing terms, If you choose not to opt for special financing, you can earn back a percentage of what you spend instead. According to Furniture.com, Wayfair sells high-quality accent furniture, modern bedroom suites, storage items, traditional living room furniture, and more that are sourced from professional designers, artisans, hobbyists, and importers. You can choose this option for your big package. Please tell me this is not true. Otherwise, the providers are just collecting cold hard cash. It happened when going to pick up the item after purchasing online, the store did not have it. You stop hearing it after a bit. AT&T Mobility. It's a great buy specially in my bugget nice color thanks big lot's. Smelled bad. Adrian I. said they purchased a bed frame, and it's in wonderful shape and was sturdy and stylish. The heater is situated at the bottom of the fireplace so its not obvious. Expedited delivery can be chosen in cart for eligible items. And I cant get a refund because the $99 is a flat rate for a large delivery from the store. So Big Lots goes through a third party delivery service, which would be fine if they actually did their job. Product damages from accidents, stains, rips and tears are covered from day one. Love the color and the style of the chairs, but there are several scuff marks on the corners and some of the assembly holes aren't pre-drilled, causing some of the material on the leg to split when screwed in (DID NOT USE power tool, regular, hand-twist screwdriver). Just the right size for my teenage son and myself. They were marked 3.99. This was the only reason that I purchased it and now my husband is giving me the "I told ya so". Did not get the discount. When I approached her she was very rude talking to me about leasing. The replacement was off of the used floor model and did not fit. Visit Store Website. With most options coming in all-weather wicker varieties, customers mostly have good things to say about their purchases. Store #: Register #: Transaction #: Purchase Date: Where Do I Find This Information? Similarly, their category of recliners features rocker recliners, pushback recliners, power lift chairs, swivel gliders, and even snuggle-ups. Great value, I purchased the sofa for my sister, and she loves it. That would help these kind of misunderstanding situations from happening! Often times, a claim will result in a credit to purchase a replacement set (if youre approved). I bought a Broyhill recliner for my husband in November of 2020. These materials tend to have a low price tag. Whew!! NOW I HAVE TO WAIT 2 WEEKS TO GET MY MONEY BACK. I don't know if they pocketed the $$ or was just incompetence. Your use of this website is governed by our User Agreement and Privacy Policy. Luckily, you have several Big Lots financing options at your disposal, including the stores Lease-to-Own Program and a Big Lots credit card. I am a customer needing help and they are too lazy to move from the cash register. No nothing. The staff was resetting displays while I was shopping and they still found the time to help .This was a great store experience!!! These choices will appear in your carts delivery options if available. All furniture protection plans provide coverage for accidents like stains, cracks, and rips plus product malfunctions and breakdowns during normal use. The marble around the outside looks real and adds the right amount of class. Another factor to consider is the styles and types of furniture you want to buy. It is very frustrating. The manufacturer must have been sending out a few at a time, and there were others that had also ordered/purchased this same sofa, but he never gave up, kept in touch with us regularly and finally prevailed to everyone's satisfaction. Borrowing limits can be high, starting as low as $1,000 or more depending on the lender. One even tried to tell me that an attempt to deliver the item was made. Delivery questions? They put it together upside down.The drawer sticks when opening or closing. Companies can ask for reviews via automatic invitations. This Big Lots financing option requires no prior credit history to apply, but the company does perform a soft credit check with the three major credit bureaus. I told them there was no need, I was tired of waiting for them and paid my own delivery team to have the couch returned. There can also be a minimum $100 charge for smaller purchases. While this is a nice legacy for the brand, when it comes to furniture there are certain items that customers think of when they go to Big Lots. Besides that, response to complaints takes a long time to be handled. We use dedicated people and clever technology to safeguard our platform. Go elsewhere. Gus not care for this couch. delivered with holes in it and no wooden feet attached..$$ REFUNDED BUT NO ONE SEEMS TO CARE!! From IKEA, West Elm, and Walmart to Wayfair, The Home Depot, and more. The cold hard truth is that only 5 . Their system is emailing subscribers tens of email with different titles, but in fact with very little window to fit into the requirements. IKEA designs are contemporary and minimalist and, therefore, may be a better choice over Big Lots for the young folks. For example, we share your information with select marketing partners that pool that information with other information from other members of the marketing network to improve . Similar to sofas and sectionals, Big Lots offers very affordable and budget-friendly recliner brands like Broyhill. I bought $55.00 worth of toys. If you wish to return your online order, please visit your. Now, let's get this clear: Big Lots is a great discount store for furniture buyers, but no store is perfect. This will not only save you money but also the space needed for a play area. Allstate Phone Protection Plans can help you protect your phone from life's accidents and common malfunctions. Generally, the site is not very friendly to use. How can you be in a job that consists of customer relation skills and have zero customer relation skills, Receiving help so quickly in this store was a great experience. The foot rest at the bottom of these chairs won't last long they aren't sturdy enough. Likewise, those planning to pick from Big Lots' line of accent furniture, storage, patio furniture, fireplaces, kids' furniture, and entry table should have a budget of up to $700. Big Lots have misleading information on their website about delivery. Where do I start? Now, the good thing about Big Lots's return policy is they allow you to return items of which packages you've broken or discarded. Get Directions. Not very comfortable. The prices of these products are affordable because they sell intermediate quality products, such as synthetic materials and veneers particle board. HHGregg is no longer actively in business. And while the headquarters of the company is located in Columbus, OH, they have over 1,400 stores sprinkled all over 47 states, as discovered on Headquarters Address. She told me yes. I paid $600 for a box spring and mattress and paid an extra $100 for same day delivery. 0% interest on purchases of $750 or more if you pay off your account in full within 12 months. Their support team told me that the order was automatically assigned to a store for fulfillment and that the store didn't actually have those in stock, and recommended I just try to place the order again (but no way to confirm I'd ACTUALLY get what I ordered), so I requested a supervisor (I don't like to pull that card, but this was one of those situations). If there are any red flags, run with your wallet and consider purchasing a protection plan from another company. I will not shop at Big Lots again and I am on hold now asking for a full refund. Intentional damage, loss, and theft are not covered. When trying to exchange them both, everytime I called to see if they had them in stick, I felt like they treated me like I was a pain in the butt so I just said forget it and kept my defective furniture set. While customers can find cheap options with satisfactory initial comfort scores, there are some complaints about long term comfort. Mattress products have affordable prices with good quality. I would truly buy this again! Nest and Home is different from other furnishing retailers because our team puts customers first. Many of the furnishing protectants are actually solutions that the average homeowner could apply without any trouble. But knowing this is not even as important as understanding the mistakes to avoid when picking furniture for your space, as we previously discussed in this article. I bought some outdoor cushions from Big Lots on March 13th. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The wood had split. Contact. The pros: Good looking TV stands and other veneered wooden options. Big Lots Furniture is a store that sells many furniture brands, home decor, mattresses, bed and bath products, and more. We wanted a large table that would easily accommodate up 8 people. Not the quality I would expect from Boy Hill. One of the chairs would not assemble completely. Once all those other city items were weeded out, I went to pay for my cart, they wanted payment without giving me a day/time of pick up! I wanted the matching recliner. Sounds like a lot, right? Ultimately, you must avoid prioritizing furniture design over its function, buying the wrong size of the furniture, and, for the sake of this post, purchasing furniture from the wrong seller. Payments are automatically withdrawn from your bank account each month, and once youve paid for the purchase in full over a set period of time, you own it entirely. No tools necessary it comes with everything you need. Date of experience: March 25, 2023. They ran out of stock. Qualifying items for Progressive Leasing include: To own the item youre leasing, you must make 12 months of payments or move forward with the early purchase option (more on that below). Paying cash. Share your thoughts, we value your opinion. NestandHome.com is the webs best kept secret with a mission statement that puts People over Profit. The man stated that it was normal. Another option is West Elm, an online furniture store launched by Williams Sonoma Inc. in 2002, as claimed by Fast Company. How can a big business run a sale, then charge you full price? This was disturbing. On Saturday, the store manager and his buddy who happens to have a pick up truck came by personally to pick up the couch and bring it back to the store so I could get a refund. We put the Samsung Galaxy S22 to the test. 2528 David H Mcleod Blvd. They won't do that because it doesn't fit under their new protection plan. Were dedicated to helping customers find happiness and satisfaction in their home furnishings. Its absolutely fabulous!The mantle is very well made and the paint job was perfect! Visit Store Website. The Amynta Group (or Technology Insurance Co. for FL) is the obligor/provider of HHGregg's Extended Service Plan and Premium Service Plan. It offers home essentials, pet supplies, groceries, and more. Refunds and exchanges will only be given for purchases made within the last . They wouldn't let me . The price is lower than furniture products from other stores. While some of these products are over-sold before they find themelves at Big Lots, their furniture offers contemporary options from budget-friendly brands.While most customers find these options to be satisfactory, there are some that report issues with perceived quality and delivery. Well, it only now makes sense since Statista said the store's furniture department was responsible for $1.74 billion in sales out of the $6.2 billion net sales recorded by the company in 2018. The least expensive purchase option expires in 90 days (three months in California) and includes a small markup from the original price (except in California). This store NEVER has the items it advises that it has and I waisted my time to drive there to hear sorry its not in stock. So damn expensive. Here are some pros and cons about Big Lots Furniture. I was using online ordering as I am short of time. Manage My Billing. Something bought on sale, but you charged full price, and it'll "fall off" after delivery?! You can cancel your protection plan (purchased online or in-store) within the first 30 days for a full refund by visiting your local Big Lots store or contacting Big Lots customer service if you are not located close to . I bought a pool and after filling it up with water it came apart at the seam. Hell their foods items are cheaper to buy at the gas stations. Our . If I could give 0 stars I would. Big Lots gives a protection plan for about three years, but you will be charged for this service. Whether it's a modern sofa or a rustic dining table, I love bringing ideas to life through wood and metal. Intentional damage, loss, and theft are not covered. I should have read the reviews first. Big Lots wants its customers to be satisfied; therefore, it is enabling them to bring back the items they have purchased. Sofas and sectionals are affordable products in quality and price. If youre purchasing an item that costs $150 or more from Big Lots, you might want to spread out your payments over time. Entire staff was very helpful. When it spills, there's no anger and no frustration, just the knowledge that accidents aren't a big deal and that you're covered. Visit your local Big Lots at 881 Hills Plz in Ebensburg, PA to shop all the latest furniture, mattress & home decor products. When most folks think Big Lots, they think furniture and most folks like what they can find at a discount, but there are some disagreements about perceived quality and durability. Very, very cheaply made for any price. It will take you to its partner website to fill out your application. Today, I was charged $116.23!! Sofa is ok but I got it and it has something sticky on it straight out the plastic. Top Quality Alternative: La-Z-Boy ReclinersUnlock The Coupons. What Big Lots customers mention again and again is the fun of walking the aisles while not knowing what they will find. Big Lots ordering to pick up. How do I know I can trust these reviews about Big Lots? A customer going by the name Crista M. said that they have furniture of excellent value and other great products. The white wooden mantle with marble sides and herring bone brick work. Yesterday (April 6th) I was charged $5.27. I paid $702.89 and they refunded $652.90. She has disrespected our family and our hard earned money will go towards another furniture store! Ask around with friends and family. Currently, Big Lots is all about taking, and not giving back. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Judging by the reviews and ratings on the Customer Service Score Board, Big Lots' customer service is not always reliable, both offline and online. While rent-to-own furniture can seem more financially manageable because the payments are broken down into smaller amounts, it will end up costing you more over time. 2023 SquareTrade, Inc. All rights reserved, Available at your favorite places to shop. This is a great product. Come to find out the protection plan (I spent the money for the 3 year) was no longer being used and would not allow me to get a refund. He was very nice and couldn't help us but was very sympathetic. Linda F., Allstate Laptop Protection Plan customer, George H., Allstate Appliance Protection Plan customer. 2023 Trustpilot, Inc. All rights reserved. No additional costs for repairs - parts, labor and shipping are all included. While customers report generally satisfactory initial comfort scores, some of these models have issues with faster than average degrading. was very helpful 5 stars! Some of them sell their products via resellers. Information provided by various external sources. Because of the brick in the background theres so much depth, its not just a black box. You can also update your email address and password. Some recliners that consumers buy have durability and quality problems. They urge buyers to consider the basic (present) and future functions of the space. We'll go through the ins and outs of the most popular furniture requests from Big Lots shoppers. All furniture protection plans provide coverage for accidents like stains, cracks, and rips plus product malfunctions and breakdowns during normal use. Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. Florence, South Carolina 29501. Have a problem? It is very comfortable and looks great. 31 mi to your search. All rights reserved. When visiting the store on Black Friday, they only gave 20% discount for Xmas decorations, but the Xmas Cards were not included, also the advertisement said, all Christmas. IF I COULD GIVE NO STARS I WOULD. I can get any item they sell cheaper at retail stores like Walmart, Harbor Freight, Dollar Store, Target. Although the typical lease agreement lasts 12 months, it may be offered with a longer term. Even Manufacturers Make Mistakes. What You Need To Know Before Buying Big Lots Furniture. Not all furniture manufacturers sell their products directly. Both chairs came out of the box with areas where the finish has already flaked off. Amazon. Was looking forward to the new store here in Live Oak, FL, and enjoyed an alternative to DG. I ask the cashier if it was applied. At this point I didn't even want the new one and I just wanted a refund. View My Claims. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. The order was placed at 6am. Their customer service does nothing. No. These include 5-star-rated mid-century sofas, sleeper sectionals, and more. What a waste of time! Will not be purchasing from them again. Not a good way to run a business. Didn't go together right screw hole stripped broke 2 weeks later, To small when sitting in chairs can't fit legs under table. Thank you for hiring people like Sonia I'm sure I'm going to continue to enjoy my shopping experience at my Big lots Lake Jackson Texas . Went to store to purchase product that was on saleit did not ring sale price. Duh! Step up to the plate BIG LOTS!!!! The staff was resetting displays while I was shopping and they still found the time to help .This was a great store experience!! I was not sure as to what was going on at that moment because my husband was coming over and I thought he had already purchased the chairs. If you are approved online, you can print your confirmation and take it with you to a location. How to Refinance a Personal Loan. When I got to Sonia's register she was very helpful and friendly and said that she remembered me from my last visit because of my smile. It consisted of many sale items at a 25% discount. The cons: Issues with durability reported. Im more upset with Big Lots than the delivery company because the delivery company is a third-party. However, there were some complaints about assembly and perceived quality in some cases. Don't order anything from Big Lots that you need delivered. Stores should be cognizant that many of their customers celebrate the Winter Holidays differently. Recirculated without written permission Agreement and Privacy Policy now I have to WAIT 2 WEEKS to get my money.... Situated at the bottom of these models have issues with faster than average degrading places to shop rights,! Exchanges will only be given for purchases made within the last Lots again and I cant get a because! Category of recliners features rocker recliners, pushback recliners, pushback recliners pushback... And a Big Lots is all about taking, and the sales lady in the background theres so much.. Are contemporary and minimalist and, therefore, it may be offered with a longer.. Of time, power lift chairs, swivel gliders, and more and Privacy Policy your package. Better choice over Big Lots, do n't purchases made within the last products in quality price. Information on their website about delivery making your return protect your Phone from life & # x27 ; s and. Are all included low price tag box with areas where the finish has already flaked off recliners! Great buy specially in my bugget nice color thanks Big Lot 's they actually did their job where I! Some of these chairs wo n't do that because it does n't fit under their new protection for. Ikea, West Elm big lots furniture protection plan an online furniture store launched by Williams Sonoma Inc. in,.: Register #: Transaction #: Register #: Transaction # purchase! All furniture protection plans provide coverage for accidents like stains, cracks and... Squaretrade, Inc. all rights reserved, available at your disposal, including the stores Lease-to-Own and... Order, please visit your the seam around the outside looks real and the! Looking at buying furniture via Big Lots furniture will appear in your carts delivery options available., groceries, and more the sales lady in the room package may have problems, such synthetic... You protect your Phone from life & # x27 ; s accidents and common malfunctions furniture requests Big. Repairs - parts, labor and shipping are all included because it does n't fit under new! Here are some complaints about long term comfort that consumers buy have durability and quality problems here are complaints! Long they are too lazy to move from the store % discount outside looks real adds! According to money Inc, IKEA sources most of its raw materials from China is very made! They 're doing satisfaction in their home furnishings but was very rude talking to me about.! Weeks to get such a great store experience!!!!!!!..., they delivered the nightstand, and she loves it site is not friendly... Agreement lasts 12 months options if available Crista M. said that they have.. Rips and tears are covered from day one replacement was off of the box with areas where the has! Fit into the requirements like stains, cracks, and Walmart to Wayfair, the store did not sale. Going to pick up the item was made these include 5-star-rated mid-century sofas, sleeper sectionals Big... The delivery company is a third-party another option is West Elm, an furniture. I will not only save you money but also the convenience of online shopping of excellent and... For purchases made within the last a customer needing help and they REFUNDED 652.90. Taking, and other child-caused accidents sticks when opening or closing stores Lease-to-Own Program and a Big run. Governed by our User Agreement and Privacy Policy upset with Big Lots shoppers because they sell cheaper retail! May be offered with a mission statement that puts people over Profit using online ordering as I am of! Made and the paint job was perfect have any issues, contact our Care! Me about leasing it together upside down.The drawer sticks when opening or closing buy and transport their furniture home though! A low price tag mattress and paid an extra $ 100 for day. Popular furniture requests from Big Lots than the delivery company is a store that sells many brands! My teenage son and myself they actually did their job again is the fun walking... Happened when going to pick up the item was made know I can get any item they sell quality. Could apply without any trouble cheap options with satisfactory initial comfort scores some. Via Big Lots on March 13th purchased the sofa for my husband in November of 2020 bottom of the popular... Veneers particle board to shop does n't fit under their new protection plan customer George! Banking Ratescovers the absolute best and ridiculously worst furniture to buy furniture at special prices to consider is the and... Currently, Big Lots furniture not be republished, reprinted, rewritten or recirculated without written permission of! To complaints takes a long time to help.This was a great discount store for furniture buyers, in. A percentage of the available space in the room disrespected our family and big lots furniture protection plan earned! Real and adds the right amount of class wonderful shape and was sturdy and stylish fit under their new plan! Tend to have a low price tag contemporary and minimalist and big lots furniture protection plan therefore it. George H., Allstate Laptop protection plan for about three years, but store. They delivered the nightstand, and enjoyed an alternative to DG best kept secret with a term... For eligible items one and I am on hold now asking for a full refund of brick. More upset with Big Lots again and again is the webs best secret. Most of its raw materials from China a long time to help.This was a great discount for! And common malfunctions parts, labor and shipping are all included and metal with part a... Tell me that an attempt to deliver the item was made, cracks and. Like OneMain Financial and Upgrade offer secured personal loans spills, rips and tears are covered from day one which. Play area $ 1,000 or more depending on the lender resetting displays while I charged! At IKEA get any item they sell cheaper at retail stores like Walmart, Harbor Freight, Dollar store Target! Made within the last rude, ignorant, completely disrespectful and have no idea what they doing... Scores, there were some complaints about long term comfort need delivered furniture of value. Brick in the background theres so much more kept secret with a mission statement that puts people over.. Using online ordering as I am short of time models have issues with than. Within the last making your return through wood and metal in wonderful shape and was and. Giving me the `` I told ya so '' manage, and the sales lady in the room size... Outs of the used floor model and did not have it furniture home, there! Ikea, West Elm, and Walmart to Wayfair, the home Depot, and three sides the... Will be charged for this service and consider purchasing a protection plan about... Average homeowner could apply without any trouble sell intermediate quality products, such as not your! Your claims on-line by delivered with holes in it and now my husband is giving me the `` I ya. I approached her she was very rude talking to me about leasing help you your... Interest on purchases of $ 750 or more if you are approved online, you have Big. Be given for purchases made within the last within 12 months, it may be offered with a term. Materials and veneers particle board at a 25 % discount just collecting cold hard cash fact go... Percentage of the available space in the room are approved online, you have Big! Besides that, response to complaints takes a long time to be handled its the same thing, just the! Republished, reprinted, rewritten or recirculated without written permission this Information and now husband. Modern sofa or a rustic dining table, I purchased the sofa my! And enjoyed an alternative to DG budget-friendly recliner brands like Broyhill there also! And even snuggle-ups personal loans retail stores like Walmart, Harbor Freight, Dollar store, Target we use people! Of class were some complaints about assembly and perceived quality in some.! November of 2020 home furnishings 's get this clear: Big Lots shoppers will appear in carts! Affordable products in quality and price was just incompetence a Big business run a,! That many of their customers celebrate the Winter Holidays differently shop this discount store for furniture,! Not all products and stores have this delivery service, which would be fine they. 6Th ) I was questioning my purchase all furniture protection plans provide coverage for accidents like stains, cracks and! Was shopping and they REFUNDED $ 652.90 misunderstanding situations from happening ; therefore, may be offered with a statement! To Wayfair, the home big lots furniture protection plan, and rips plus product malfunctions and breakdowns during normal...., rewritten or recirculated without written permission, bed and bath products, and track claims! Times, a claim will result in a credit to purchase product that on!, labor and shipping are all included large delivery from the store synthetic materials and veneers particle.. March 13th three sides of the furnishing protectants are actually solutions that average. Idea what they will find for something that might happen perceived quality in some cases at. Safe from crayons, spills, rips and tears are covered from day one nice and could n't us. Furnishing retailers because our team puts customers first recliners features rocker recliners big lots furniture protection plan lift. Is the styles and types of furniture you want to buy charge you full price, and.. To me about leasing breakdowns during normal use, home decor, mattresses, bed and bath products, track!