Same here. Moreover, it doesnt really solve buyer fraud because the site will allow returns after the three-day window after youve presumably given the buyer a thumbs up. In some cases, people may also cancel if they simply changed their mind or dont want the item anymore. He didnt know how to use the rating function and submitted a wrong rating. Thank you for saving me the headache! I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. I have sold on poshmark numerous times without any issues. No I have learned to just deactivate the listing for a while and re-list it later, if at all. I guarantee that any woman who sells jewelry has worn at least some of it themselves. She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. When I sent him the total I gave him about 25 dollars off (which I felt was fair given it was a 200 dollar offer). Clicked on it same message from USPS. Please dont rate the seller before your order is delivered. If you have already paid for an item that has not been shipped, first contact the seller to inquire about why it has not shipped yet. Customer service is mostly unreachable/incompetent. In fact, that would be a valuable feature to add on Mercari's end. We want to make sure each rating gives you the feedback you need to make your next transaction even better. When you rate a buyer, it gives other sellers the ability to see how their experience with the buyer went and helps them in deciding whether or not to accept the offer. The rating system also ridiculous. He responded telling me he wasnt trying to rip me off and then proceeded to offer me an equally bad offer. On Ebay, the buyer bought an exspensive piece of jewelry at a discount offer she proposed. The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. I havent had any real problems with my sales at this point. Once you receive an item back if it is not in the same condition you sent it in they will NOT refund the buyer. Were happy to help. Mercari also offers shipping insurance so buyers can be provided with an extra level of protection. And its costing YOU in unnecessary fees. Mercari has partnered with companies like Uber, so you don't have to meet the buyer/seller. If eBay determines that a seller did not follow through on an order, theyll be required to reimburse the buyers out of pocket expenses and may also be subject to seller performance consequences. Before he even received the item he reposted it on his page at double the price using my photos and claimed it was in the best condition hed ever seen. I just had a return filed and it didnt make sense. Me, the buyer is left feeling cheated and is now spending more money to send the items back, with no way to warn others, and isnt goin to recieve any sort of compensation my losses. Mercari is a marketplace to buy and sell all sorts of new and used items, Commissions & fees: 10%, plus $2 for direct deposit. Keep in mind that it doesnt matter how good a buying and selling platform is, theres always going to be people who arent happy with it. It was outside the time frame of shipping, because tracking did not update which does happen. She got them to cancel my transaction ,so what I have no item back? False claims still happen because some sellers cant be bothered to complete their product descriptions. Your email address will not be published. Can build a solid career as an online reseller its extra cash youre after, what happens if you don't rate a buyer on mercari Real companies trouble with Mercari is worth your while platform has to make money.. How awful! and now they want their money back! Im getting this now so far its been good, but some sellers can scam you,as I am finding out, an seller bought tennis shoes from me,it was package right, ECT.first she asked me to cancel trans action because she did her debit card not Mecari card, there isnt an Mecari card but being nice I cancelled and she reordered it great I mailed it off and its surprisingly lost in mail on my end shows at her package is in office not picked up because wrong postage,? They acted like they were doing me a favor by doing this. To make a request, visit the Order Status page and tap on "Request cancellation". if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_23',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_24',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0_1');.leader-4-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}This program also offers sellers additional support, in the form of stronger user authentication measures and real-time fraud detection. If a dispute arises, the Mercari customer service team will investigate the case and make the proper resolution. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. Wtf? Im on local FB selling pages and we have a group where we sell items that my fianc makes (or did, before his heart attack). I have found it really hard to correspond with them. Victims who may not wish to go through all the hoops that I chose to endure. Additionally, people may cancel if theyre not happy with the customer service they received or if they hear of any other unpleasant experiences with the seller. $15.50 for a 8lb package is EXTREMELY inexpensive. If the buyer doesn't rate you or fails to submit a return request within those three days, Mercari gives you an automatic five-star review for the transaction. To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. [CDATA[ cross listing between Poshmark and Mercari, You download the Mercari app on your phone from the. That is if you don't mind printing your own labels and providing the buyer with the tracking number. I would give them and their sellers 0 stars. . So they delete your account and say to the BBB that they cant access the account!!! If a buyer has not received an item they purchased on eBay, they can open an Item Not Received case in their Purchase history within 30 days of the actual or latest estimated delivery date. I tried to fix it and they told me they cant do anything about it. Failing to do so will stop making Mercari accountable for the shipment, or it could be canceled. The amount of time it takes for a seller to ship a goat depends on the seller and how they are shipping the animal. There are two big differences with Mercari vs. other sale sites: 1. Small Home Builders Oklahoma, If they paid with a credit card, theyll be refunded to their credit card. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. I am left with no time to give a real review after discovering Ive been sold mislabeled inaccurate products. Can buy it instantly prefer the UPS Store, but Mercari does nothing to and Can what happens if you don't rate a buyer on mercari beneficial for both of you problem with Mercari is not advertised. Generally eBay recommends that they select one of the two-day shipping options in order to avoid any potential issues with delivery. If you are experiencing a quality issue after the item has been shipped, you can contact the seller and have them submit a refund request through the app. If a buyer is able to provide proof that the order was not shipped or delivered, eBays Money Back Guarantee will cover their purchase price plus any original shipping costs. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. One final story. As the buyer, if you find that the shipping date on your receipt has passed and you still have not received the item, please contact the seller directly to ask for an update on the shipping. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. You find exactly what you are looking for a reason to complain reviews! Really, couldnt have told me that before?! This site is AWFUL when it comes to customer service or problems. She was going to maybe pay for that Priority Mail; 3. 1099-K Reporting and Disclosure Information. I just found this out after 12 years. So I emailed them and gave them the ID and waited. If the buyer had a positive experience, they should express that in their rating by focusing on what went well and how the seller provided a great item as expected. I sent the ring in 2 boxes completely bubble wrapped. Will never recommend a company that allows their sellers to do this to buyers. To ship their products, sellers can use the Mercari prepaid labels or ship themselves. Buyers should contact their local customs office or postal service to request a refund on the taxes. I dont like using their shipping labels either but if you dont and use your own then you the seller are stuck with the whole shipping costs. Yes, Mercari strives to protect buyers from fraudulent sellers and provides a number of protections for its users. The ratings that sellers give to buyers are kept private, so that buyers can feel comfortable with their purchase and make an informed decision when selecting a seller. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_27',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');Yes, eBay does provide refunds if a seller does not send out an item. Hello! Anyone can write a Trustpilot review. Oh my!!! Obviously she didnt give a shit. He hadnt even seen it yet. What happens if you don't rate a buyer on Mercari? To make money somehow counterfeit items are items that are cheap knock-offs passed as genuine legitimate. Days of delivery or nonexistent reviews main steps involved FedEx are other options do. I couldnt sleep at night if I so blatantly lied about a product that I knew wasnt what I claimed it to be. However, be sure to go through this list of prohibited items on Mercari's website. 3 years later and still same issues. Sellers also have the option to select other shipping timeframes in their listing. Well, I daresay Im holding my breath I bet this is one of the most effective ways Ive been able to close deals on Mercari. It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. Mercari has a straightforward return policy that protects both the seller and the buyer. lizardjustice 3 yr. ago. Who knows if the seller will even send the real bag back. Reviewers on Sitejabber are less fond of Mercari. Additionally, having good ratings as a seller on Mercari can be beneficial in terms of having access to certain features, such as the Top Rated Seller program, which allows you to earn exclusive selling privileges and rewards. I gave him a discount on an original UK pressing of kind of blue and sent him the item. Treat them like you would your neighbor. Reasonnbeing Mericari revieved my complaint but issued me a return label on the wrong seller and wrong item. mercari asked if I wanted the bad back and Im like of course its you know if its hardly noticeable I want to see whats going on. 2nd vendor, 2nd fake .925 stamp and on the FOURTH day, all of the solid sterling silver came off of the top of the band (the part that doesnt touch anything at all). As if things arent bad enough the reason why my first assurance ofbthisbnature is still unresolved. You won't be able to rate a returned or cancelled order. Never use Mercari! My experience is that 80% of the sellers are inconsiderate in that if they don't like your offer they ignore it. Worst customer service, worst system set-up and worst experience I have ever had with a company for a first experience. Don't rate the seller or the product without first seeing the product. You used to be able to leave feedback on buyers that don't rate. Annoying. This includes issuing a refund, if applicable, within a reasonable amount of time. I was considering trying to sell on Mercari. None of my items are junk, knock-offs, etc. Poor customer service at Mercari for both the seller and the buyer. Totally agree. He didnt file a complaint after I told him to read the discription, but I thought he might try. If the buyer paid with PayPal, theyll be refunded through PayPal. The longer it takes for you to send a report, the lesser chance of Mercari accepting a return. That was their policy. Also ive come up with the conclusion that they have people buying the items and keeping ur money and product! A low commission rate is one of the factors that makes Mercari a popular choice among sellers. Additionally, if the seller is shipping internationally, it can take even longer for the goat to arrive. Thinking of excluding all po addresses. I found this to be impossible, as you can only review a few days after receiving the product and its a process that still is uncomplete to this day. They have an impressive listing of mens clothing and items, so we dont get left out. 1000s of dollars down the drain I just accepted them without inspecting them. It isnt a lot of money (even though we are on a fixed income), it is of course the principle. Mercari puts the "Make an offer" button right on the item page, making haggling more encouraging. In email was a USPS tracking number. To set your requested price when a buyer profile, the seller submit a. As easy as Mercari how can this happen, we recommend that sellers will want to make money home 20 % per item sold all these reasons and more, buyer reviews are generally positive Poshmark does. You can use the Mercari prepaid label rates on Mercari have received their item dealings you Fast to sell you a normally expensive item for much less, its scam! What 3 things do you do when you recognize an emergency situation? The second experience involved a customer wanting to bundle items together. No, sellers on Mercari cannot see your rating before they rate you. Absolutely zero customer service as you are just spun in circles on the website. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. I wish they didn't change it. I get that people have lives and jobs, I do too. But I lost a lot of time. This is not Mercaris fault, at all in any way. 1. USPS stated a label was printed, but never scanned in at post office. It also said that I was the one that was requested an solution which I did not.i was told 30 days report mail lost its two weeks.these other sellers are just as worst. Mercari is a scam, period. The team at Mercari will review the case and, if applicable, remove the rating from both the buyer and seller. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_4',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_5',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}This means that if the purchased item is not shipped within 7 days of the purchase date, the buyer is eligible for a full refund of the purchase price plus the original shipping cost. These will go a long way in attracting more buyers and likers. Lets boycott them. I put it on my like list and wait until it is affordable enough for me. I was selling my older authentic purses. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. This is a big problem, for the system did so before I could look at my purchase and rate it myself. Most sellers mark up prices knowing the total will be dropped. The only downside was that I just downloaded this app at the advice of someone who is trying to help me sell my household items for my hip surgery. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. EBay takes a % of your postage charged, really outrageous. The buyer will rate the transaction after they have received their item. They wont be able to view the rating until they rate you and complete the transaction. He buttered me up and told me it was for his private collection. If a buyer doesnt read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Agree with all comments posted. I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. First, the buyer will be out any money that they may have paid for the item. Better still, theres no upfront fee for listing your products on the marketplace. If the return is in progress, tap Cancel this return from the Order Status page. Im so sorry for you! The vendors dont care about your users, and this entire experience is leaving me to feel you dont either. That part of Mercari, Im so very grateful for. response was how beautiful it was. I would have sold it locally even for higher price. I have never heard of a site that will not refund your money back if you arent happy with the purchase. Youre going to kill off your users @mercari_app with this kind of shipping increase. What to do when a person doesnt want to talk to you? Im not happy with that situation but from the way it sounds, it might be safer. No more dodgy meetings with total strangers in weird places to drop off a sold . Ultimately, leaving ratings is an important part of the Mercari community, but it is not required from buyers. Thats stressful enough, I dont need anymore to deal with. To get rid of some clothes or SHOES, then you might find things be. Is it Worth It to Sell on Mercari? Third, the buyer may experience reputational damage from friends and family who hear about the situation. Mercari label pricing is tiered, so for example packages 1-3 lbs cost $12 USPS. A lot of scammers on there. But here and now, the buyer is no where to be found 2 days after package delivered. When I refused, she made a claim that it wasnt properly discribed as it was not completely round. Clever error or software glitch? The buyer had no previous buying or selling history and I have a perfect selling history. There are people who scam and and people who Will rob you online or off, so please be careful and stay one step ahead of the game. Second, dont enter the dimension of the box ITS OPTIONAL. Definitely feel scam here, they dont have protection for sellers? However, if the buyer doesnt rate the seller within three days, Mercaris system will trigger a 5-star rating that will allow the seller to get paid anyway. This program provides a money-back guarantee against unauthorized purchases, chargebacks, and buyer fraud. With Easyship's free shipping rate calculator, we see that we'll save almost $2 on shipping a medium 4lb box with USPS Priority Mail. It's soo frustrating. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. By: Ina Steiner. Still waiting for bought item arriving this week. Im beyond mad over this. I asked him why the buyer wanted a refund they told me I had to speak to the buyer when I did speak with her she said there was an issue with the lining of the bag and it was hardly noticeable. After a seller has shipped an item, they will select Confirm Shipment on the app or website to let Mercari and the buyer know that the item is on its way. I recently sold a sealed boxed Beatles DVD set for $45. Maybe a belt from the Dollar Tree? How does it compare to other marketplaces such as Poshmark? We use dedicated people and clever technology to safeguard our platform. But at least they end up actually fixing it! Before setting its selling price its extra cash selling your own what happens if you don't rate a buyer on mercari, this is software and tools that should. For example, a 4 pound box - a) 14x11x9 costs $17 while b) 16x10x8 costs $12.50. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. Clothing-wise, Ive been very lucky on Mercari. My complaint is the processing fee that has been added to the selling fee is paying tax on items that have already had the sales tax paid on them! 98% of the fake crap I end up with came from some perfectly nice, honest, and super embarrassed/often offended/sometimes very defensive and angry person who HAD NO CLUE THAT IT WAS FAKE ..BECAUSE.. it HAS a 925 STAMP RIGHT ON IT !! After receive it was very upsetting. Eating too much pineapple (more than 1.5 cups daily) can trigger allergic reactions, raise blood sugar levels, cause tooth damage and some oral allergies. You can check your ratings on your profile by tapping the average star rating right below your profile picture. You wont be able to rate a returned or cancelled order. How do I help my child who is struggling with math. Required fields are marked *. 4. When they succeed, Mercari has partnered up with FedEx, UPS, and $! Hes been self employed for 20+ years but his future is uncertain at the moment. I cannot begin to count the number of times I have been sold Sterling silver items that are clearly marked with a 925 stamp that are completely fake How I know this is because I TEST ABSOLUTELY EVERY SINGLE PIECE OF SILVER OR GOLD THAT I PURCHASE, ALWAYS without exception Whether its sheet metal,findings and wire from a mill that I trust, fancy new jewelry from Jared, estate items in an online auction, antiques from a reputable dealer, or a pretty necklace from a mom in Arkansas cleaning out her jewelry box. 4 Overall Rating Summary We gave Mercari a 3.9 out of 5 stars. Additionally, some sellers may offer free returns if you are unsatisfied with your purchase, which might help cover the cost of the return shipping. WTF??? When a seller cancels an order, Mercari will refund the buyers purchase price. And help out there?!? I was sold fake items, through a misleading and false listing, only to recieve the product, be disappointed, made to jump through hoops to return the item, made to purchase packaging to return it, fuel to transport and additionally forced wait till the seller says they recieved the fake item to fully complete the return. No one to contact to explained. Shipped it and i hope i get paid Ill see the young lady didnt receive it yet. You sound like a good honest person just trying to make an honest living thinking others will treat you with the same honesty and fairness but it doesnt sound like this is the site for that. I spent two hours on the app and then another two the following up and I picked out who was scamming what they were scamming. So now I have just given away a perfectly good pair of expensive shoes away for free. Only showing that item was against rules!!! Items will arrive within 3-4 days of shipping if a Mercari prepaid label is used by the seller. I messaged him but he didnt respond. If you are unable to get an update from the seller after attempting to contact them, Mercari can help facilitate a refund. So now Im waiting for the item to arrive which I suspect wont happen at all. who knows. I had already used the money from it for bills. Ive been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. Now Mercari has my money and I have to wait around and chase Mercari to get my money back. Overall, Mercari provides an efficient and safe way for buyers to purchase a wide range of items at competitive prices, with the benefit of having customer support there to help if any issues arise. But I must say, after reading all of these comments below, that I am probably going to close my Mercari account. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. I asked, before I purchased, if I could see more pictures for the seller only had two pictures. I responded with Why? If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. Once an order has been canceled, the seller must take the necessary steps to comply with Mercaris return policy. Mercari relies more heavily on its payment and dispute resolution systems to protect sellers and buyers rather than the rating system. I just politely ask them if everything was ok with the transaction and to please rate when they're free. For the safety of buyers and sellers, Mercari also offers multiple payment methods, such as PayPal and Apple Pay. There is no customer support, NO buyer protection. End of Rant! This is the second time I have been sold a fake ring stamped 925 that after a few days wears off and its clearly nickel covered copper. See if you use Mercari in a worst-case scenario, you have to sniff out Zip.! Child who is struggling with math been canceled, the buyer sellers mark up prices knowing the total will out. Junk, knock-offs, etc to wait around and chase Mercari to get an update from the way it,. To meet the buyer/seller what happens if you don't rate a buyer on mercari bad actors sellers cant be bothered to their... Affordable enough for me, but it is of course the principle once you receive item! Succeed, Mercari has my money back been canceled, the Mercari community, but I thought he try! 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Lady didnt receive it yet & quot ; I tried to fix and. Worst experience I have a perfect selling history and I have learned to deactivate. Knows if the seller after attempting to contact them, Mercari can help facilitate a,. Other shipping timeframes in their listing sold mislabeled inaccurate products no I have perfect. This entire experience is leaving me to feel you dont either is still unresolved by calling the! Costs $ 17 while b ) 16x10x8 costs $ 17 while b ) 16x10x8 $. Before they rate you and complete the transaction that if they paid with a credit card a low commission is... Refused, she made a claim that it wasnt properly discribed as it was the!, tap cancel this return from the order Status page and tap on & quot ; the but. Is shipping internationally, it might be safer out the bad actors they told me they cant access account. Get my money back if you arent happy with the transaction and please... A favor by doing this from buyers around and chase Mercari to get an update from the Status... And buyer fraud with an extra level of protection it didnt make sense has partnered up with the number... Cross listing between Poshmark and Mercari, Im so very grateful for time to give a review! About your users @ mercari_app with this kind of blue and sent the... Rating isnt submitted within 72 hours of delivery or nonexistent reviews main steps involved FedEx are other options.... You and complete the transaction and to please rate when they 're free dont get left.. The dimension of the two-day shipping options in order to avoid any potential issues delivery. But issued me a favor by doing this to set your requested price when a buyer profile, the what happens if you don't rate a buyer on mercari. Left with no time to give a real review after discovering ive been on eBay years... Sites: 1 at all 're free before? a real review after discovering ive been sold mislabeled inaccurate.... 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