You want quality options when it comes to finding someone you can enjoy a night out or the rest of your life-with, although, unlike eHarmony or Match.com, Zoosk doesn't promise you a soulmate. You can still use your account and the cancellation will become effective when the current billing period expires. Tap on your display name at the top right of your screen. Zoosk subscription plans renew automatically and offer unlimited messaging and the ability to see who's viewed your dating profile. If the transaction is processed via iTunes, Apple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computer.". There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. So what does this mean for you? Go to zoosk.com Log in with your credentials. Follow these steps: Open the Google Play Store Tap the three horizontal lines to access Menu Select Subscriptions Tap Zoosk Tap Cancel Subscription Follow the instructions to finish canceling your subscription Canceling Your Zoosk Subscription on the App Store Sit back and relax while we do the work. Click on Account Status and then click on Edit. company's ranking on BestCompany.com is determined by the reviews of its consumers. If you plan on canceling your 6-month contract after three months or don't use all 750 of your Zoosk Coins, don't expect a refund on those. Cancellation of the Zoosk Android app has to go through the Play Store. Voucher type. Attention: Zoosk reviews reveal subpar customer service and other concerns. With a free membership, you can create a decent profile, search for and view other members, and see possible matches for you. April 13. Tap on the three line icon on the top left corner. Well start sending you the news you need delivered straight to you. If you believe Zoosk is withholding your money and they don't respond to your requests, you can sue them in small claims court. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. No, canceling a Zoosk membership is not hard at all. Dustin is online now Related Software Questions My account says I'm active .plus I can't change my debit And that's when things got really disappointing: "It was then when I realized in my area there are no active female users. only. "When you do things such as send a message, accept a connection, or express interest in someone," explains Zoosk's site, "Zoosks learns more about your preferences and is able to use that information to help introduce you to people who we believe youll be interested in.". Discover features designed to forge more meaningful social . I don't know how many REAL profiles are on there but I believe it would be way under 20%. Click the "Edit" link next to the "Active" message. Unsubscribe at any time. Please discontinue my use in thisvprogram. features like Zoosk Great Dates. As is common with so many online dating services, Zoosk includes in its terms and conditions the ability to send you emails-lots and lots of emails. Once youve done that, heres how to deactivate your account using the browser: Thats it! | Zoosk's updated video features bring it closer in line with other dating apps, but it's still basic and buggy compared to superior competitors. Right now I have 68 members I have contacted over the past few weeks that list the messages as unread. Connect your email or bank account to DoNotPay and our app will locate all your active memberships. If you paid for your subscription directly on the Zoosk website, you have to use the same path to cancel it. Last Tested. TO: the disclaimer below; these are not unique. Back to Top. Yes, Zoosk has around 35 million members, but that doesn't mean any of those members live in your metro area. Technician's Assistant: What have you tried so far with your Zoosk software? Of course, they may ask you to provide a reason for deactivating your account, as most apps do. {showModal = !showModal; companyTitle = $event.detail.companyTitle; verticalSlug = $event.detail.vertical }" class="fixed inset-0 z-50 overflow-y-auto">, {showModal = !showModal; companySlug = $event.detail.company; verticalSlug = $event.detail.vertical }" class="fixed inset-0 z-50 overflow-y-auto">, We may receive referral compensation from some of the companies on our site. My bank account is good as gold. 3. 3.8 million visits per month and has a subscriber base of over 40 million. You can deliver this letter to Zoosk to try to settle the issue outside of court, We will present you with a set of legal paperwork demanded by your local small claims court, You will get detailed guidelines on the best way to present Zoosk with court forms in accordance with your local small claims court rules, Our app will create a document that includes everything you need to say when presenting your case, as well as a list of evidence, Discover Everything You Can Do With DoNotPay, Our app will get rid of your Zoosk subscription, but we can also cancel, If you are into dating apps, we can help you start your, any free trial but rejects real charges. Whenever you purchase a subscription through Amazon, you also have to use Amazon to manage or cancel that subscription. I have an issue with Zoosk too How GetHuman4151977 fixed the problem Unfortunately, is not part of the Best Company trusted partner network. This site contains user submitted content, comments and opinions and is for informational purposes only. Stay away from ZOOSK! Consumers state they feel tricked into paying for a membership, believing there was an interested person.". There was no question about whether I wanted to retain my Basic Profile or not. The process is similar: If youve subscribed through iTunes, youll have to turn off auto-renewal through the App Store. Here is what you can expect depending on what the Zoosk team deems suitable at the moment: Zoosk refund policy states that you can get a full refund as long as you cancel your membership within three business days of the sign-up, but only if you live in one of these states: Your safest bet for landing a Zoosk refund is DoNotPay, but there are other options as well. Tried reporting it. Once you've deactivated your account, you'll need to remove Zoosk's access to your Facebook profile, and then contact Zoosk about permanently deleting the account. Our app will get rid of your Zoosk subscription, but we can also cancel Zamplebox, Fabletics, Stickr, Scentbird, or your Family Fitness membership. I have the same question (140) Report abuse Report abuse. Why was my card declined. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. However, this compensation agreement does not impact the company's ranking on our site. DoNotPay Can Speed Up Zoosk Refund Process by Canceling Your Account Quickly, Enter Zoosk as the name of the service you wish to cancel, Use DoNotPay To File a Lawsuit Against Zoosk in Small Claims Court, a legal document tailored specifically to suit your case. Your IP: Select 'Account Settings' from the drop-down menu 4. Take back control of your love life now with LoveAndMatchmaking. 100% of a In some cases, this can add up to as many as 10 to 20 emails a day, as was recently complained about to the BBB by one Zoosk customer. I'm trying to make payment on my ITunes account to zoosk and it is as been rejected. $10.00 per month / one payment of $119.99. What Happens if I Cancel Zoosk in the Middle of the Subscription Term? Discover and match with interesting singles and make more meaningful connections with fun, social dating features like Zoosk Great Dates. One member complained of having to work through iTunes and send a written letter to corporate headquarters postmarked within three days of enrollment to fix the situation and then still not getting the desired cancellation: "[The] Zoosk website did not update even though iTunes account reflects no auto-renewal and subscription has been cancelled. Click on 'Account settings'. Just too much, Clearly a bait and switch! DoNotPay can help you through this process, and here is what you need to do: Our app will reach out to your bank and fax them a dispute letter. Fraudulently generated replies. User profile for user: Another complaint that resurfaces again and again against Zoosk is that of recurring billing. Should not be my fault if their system does not update accordingly.". However, if you do sign up for Zoosk through iTunes or another mobile app marketplace, things can get pretty inconvenient very fast. Confirm your deactivation by emailing Zoosk's customer support services. As a comparison, Plenty Of Fish currently has a big fat D+ from the BBB for failure to respond to most of the complaints they've received. feature to get a refund from other popular services like: What Does the Zoosk Refund Policy Say About Refunds? We promise not to spam you. Tap on the three line icon at the top left corner. If your PayPal debit or credit card was declined, check to see if: The expiration date and billing address are correct in your PayPal account (you can update these quickly and easily in your account). It is very straight forward and simple zoosk hack app. 12 Months. This depends on the payment method selected during your purchase. Do Not Sell My Personal Information. This is no longer the case, as Zoosk no longer requires new members to pay the fee. Looking for Money!! To create this article, 12 people, some anonymous, worked to edit and improve it over time. What payment types does Zoosk accept? Cloudflare Ray ID: 7b9c5cabef424617 Zoosk charges a one-time activation fee of $24.95 in addition to subscription cost. Scroll until you find the Zoosk subscription. It was up for over 2 months. Zoosk Status. Zoosk upcharged my CC to $119.88, Internet San Francisco, California. In What States Does Zoosk Three-Day-Refund Rule Apply? Here's the. They do this by making it nearly impossible to communicate with other members unless you get a paid subscription plan. $19.20 per month / one payment of $229.99. omissions and conduct of any third parties in connection with or related to your use of the site. They also claim that they create matches, however, the matches are the same people over and over, even if you opt to not like that match or the matches that Zoosk recommends they just keep putting the same people in your matches over and over and over, so in reality they need to change their policy so that even if you like a non-paying account member, and you have a paid subscription, they should be able to respond to your request, otherwise the entire program is a complete waste of time and money. We will let you know as soon as your subscription is canceled. With 40 million members, we are one of the most trustworthy and loved dating apps. It seems like it excepted it yesterday, but today they want $74 again. All postings and use of the content on this site are subject to the. This needs to be forwarded to the U. S. Attorney General for further processing. Learn more Zoosk is a popular dating site, but what if you don't want to use it anymore? Before paying site shows many msg and likes after pay all disappear. Once your account is deactivated, go to Zoosk's contact page, and send their customer service an email explaining you want your account permanently deleted. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. You can also use this feature if you subscribe with your credit card, Amazon, PayPal, or similar providers. Zoosk ranks 4th among Dating sites. Top 852 Zoosk Reviews. Although Zoosk does ask if members would like to add Premium Messaging to their plan for an additional $9.99 per month, but, that's an optional feature. Online Dating Sites. The Bottom Line. If l signed up for a one month membership with a credit card, will they automatically charge my credit card for another month when the first month is up? Possible Ways To Secure a Zoosk Cancellation Refund, How To Get a Zoosk Subscription Refund via Letter, A signed and dated copy of your Notice of Cancellation, The email address you used to register for Zoosk, How To Get a Zoosk Subscription Refund by Email, Any state-specific info stated in the Terms of Use, How To Get a Zoosk Subscription Refund Using Social Networks. Customers who sign up through an app store, however, find themselves jumping through numerous hoops, often without getting their subscriptions canceled before their auto-renew date. Step 2. I was just looking for companionship, my wife of 36 years passed away. By using our site, you agree to our. To contact other members you have to sign up for a paid subscription. You can access this by clicking the Gear icon in the upper-right corner of your Zoosk home page, and then selecting "Settings". You can find the contact page by scrolling to the bottom of the Zoosk site and selecting "Contact Us". Received emails from Zoosk denying refund and canceling account stating I never cancelled through iTunes. Here's a pricing breakdown for Zoosk's monthly plans: $13.35/mo for six months $19.98/mo for three months Posted on Oct 9, 2017 1:21 PM $12.50 per month / one payment of $149.99. GetHuman4020455 did not yet indicate what Zoosk should do to make this right. If you've been shopping for an online dating service, you've probably seen a lot of Zoosk ads. In order to avoid this recurring charge, turn off the auto-renew feature of their subscription term. If you are into dating apps, we can help you start your Tinder Gold free trial. You will no longer be able to use your Zoosk coins. Description. So what can you expect to get from signing up with Zoosk? Don't waste your Money or time on this horrible site. With 40 million members, we. Zoosk helps you find what you're looking for with matchmaking technology so you can focus on the fun part, messaging and getting to know new people. I am sure that you are eligible for that refund as the renewal has not been over 7 days yet. . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. As with any online dating experience, you can gain a lot of peace of mind by slowing down and educating yourself before you sign up or get into a paid subscription. : PayPal. Just another thing for you to be aware of when signing up for Zoosk. Positive Zoosk reviews state that the online dating site is easy to use, reasonably secure, and a great way to meet locals in the area.However, the majority of user reviews reveal that customers aren't happy with the number of out-of-date profiles, fake accounts, and scammers on Zoosk. Yes, they will. or one payment of $149.99. One of the reasons Zoosk's membership continues to grow so fast is that they give away many of their features for free. wikiHow is where trusted research and expert knowledge come together. Some of these would be the kind that you would expect from a dating service, such as notifications when someone wants to talk to you. It means that Zoosk potentially has more possible matches for you. Get your money back through customer service at The software is crap. I was recently contacted by a member with an address near my place and we started a conversation and were planning to meet when her address instantly changed to one 1,750 Kms away. ask a new question. interesting singles and make more meaningful connections with fun, social dating. So yeah, absolutely not worth the time, effort, or potential money you put into this. Send a DM to any or all of them, and explain your situation. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Like most dating apps, Zoosk is based on a monthly subscription. To create this article, 12 people, some anonymous, worked to edit and improve it over time. Dont worry, that doesnt mean that your subscription will be renewed the next month. To get in touch with other users, you need to sign up for a paid membership. Zoosk has millions of chatty users located all around the world. Click on 'Cancel My Subscription' Via mobile website 1. The second situation is when someone decides to pause their Zoosk account. It is also . The CVV and expiration date were entered correctly . If you pay with a credit or debit card, or through a third-party website, the subscription will renew automatically. This compensation does, 14 Inspiring Online Dating Success Stories. Elder. identified as such in the Company Details section of their profile. If you live in a state eligible for a refund, you can cancel your subscription within three business days from signing up by sending your refund request letter to. All tip submissions are carefully reviewed before being published. However, you can call and cancel the subscription; they will most likely refund your money as long as you call immediately. A chargeback implies direct communication with your bank and not the merchant, which is the main difference between a chargeback and a refund. Apple disclaims any and all liability for the acts, Zoosk website still shows account is active with subscription going to renew in 6 months. This highlights a big difference between Zoosk and eHarmony or Match.com: their focus is not necessarily on establishing long-term relationships or marriages, but on giving people as many dating options as possible. Select "Technical Support" or "Billing" as the subject. Zoosk will not accept debit card. How to Turn Off Auto-Renewal in Zoosk. They're usually the ones breathing fire when Zoosk takes out another year's worth of subscription fees from their account without their permission. You can do this by accessing the Amazon website or one of your Amazon apps. We have helped over 300,000 people with their problems. Find the "Account Status" entry in the Account section. Swipe, search, chat, go on a date - the opportunities are endless on Zoosk. Looking for younger ladies and I get pushed into 60 + and they are 200+ KM away!! and you cant recieve or send emails, Zoosk - zoosk scam - redhotpie.com.au style baiting tactics, Zoosk - fraudulently obtained money from me, Zoosk - dating website fail, no customer support, Zoosk - Speak to representative I'm trying to contact livssa89 Bayard u gave me a free trial yesterday I could not find her please help me. . Unsubscribe easily. Enjoy! Especially if you live in a rural area or an area with low Internet usage, you might find some slim pickings on Zoosk or any other dating site for that matter. The app has a free version, but you can't do much with it apart from creating a profile and checking out other users. See our How We Rank page for more details. Open the Settings page. Online Dating Sites and other products and services. Stay away from this site! If you're on the fence about it, I would recommend that you err on the side of caution and not go for the paid subscription. Tap on Confirm. 185.11.167.124 If youre using a desktop device, heres what you have to do: Thats it! Then, when you're ready to get into a serious relationship with them, you'll be informed and empowered. 2023 BestCompany.com LLC - All Also, any pending payments will become immediately due at the time of cancelation. After making my payment, this lady mentioned "by the way - I live in the Philippines.". Give the site/app a wide berth or better yet avoid it altogether. Use certified or registered United States mail to send your letter and make sure to include: If the company approves your request, you can expect a refund within ten business days. You can email Zoosk customer support at support@zoosk.com. We will also contact Zoosk and request a refund for you. To be fair online dating in my area is hit or miss. It only takes a few steps to get out of your Zoosk subscription with DoNotPay. Connect your email or bank account to DoNotPay and our app will locate all your active memberships. If so, you might have agreed to these charges. The issue in GetHuman4151977's own words The problem: keeps declining my card already checked if the info was correct GetHuman4151977 did not yet indicate what Zoosk should do to make this right. They also have apps on all the other major mobile app marketplaces. If you do sign up for Zoosk, make sure you go to your email settings first and either disable it or put it at a setting that is most comfortable for you. If you make a mistake when paying for your Zoosk subscription, the company may actually show some flexibility. The customer service motto is "we leave it up to the consumer." You can easily cancel your membership directly from their website by going to your account settings and clicking on the 'Cancel Account' button. Click on 'Subscriptions.'. I joined Zoosk about a month ago. You can email the site owner to let them know you were blocked. Zoosk, despite having all of the evidence handed to them that she was underaged left the profile up long enough for predators to take advantage. Zoosk 295 complaints 46 resolved 249 unresolved File a complaint to Zoosk Zoosk contacts (added by reviewer) Phone number +1 888 939 6675 Website www.zoosk.com Category Dating Services View all Zoosk contacts Most discussed complaints If youre sure you want to cancel your auto-renewal, get your smartphone, and we can start! The same, works on other dating sites, so you can use it for a, DoNotPay offers a lot more features, and you are welcome to explore them all by accessing our website from your, Starting free trials without a credit card, Removing spam mail from your inbox for good, Securing refunds and compensation from airlines, Not being put on hold when calling customer service, Protecting your work against copyright infringement, Canceling different subscriptions or memberships, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? You the news you need to sign up for Zoosk through iTunes or another mobile app marketplaces what can expect... Still use your Zoosk coins cloudflare Ray ID found at the bottom of content! Contact Zoosk and request a refund from other popular services like: what does the Android. Addition to subscription cost again against Zoosk is based on a monthly.! But that does n't mean any of those members live in your metro area 300,000 people with their.! One of the content on this horrible site to get into a serious relationship with,. Money back through customer service and other concerns yeah, absolutely not worth the time cancelation... Tap on zoosk payment declined Zoosk refund Policy Say about Refunds many msg and after. Zoosk potentially has more possible matches for you Zoosk and it is as rejected... Most apps do about Refunds Zoosk website, the company 's ranking on BestCompany.com is determined by the way I! Such in the Middle of the Zoosk Android app has to go through Play. A subscriber base of over 40 million members, but what if you do n't know how REAL... 40 million membership is not hard at all users located all around the world you... Comments and opinions and is for informational purposes only not the merchant, which means many. To pause their Zoosk account news you need delivered straight to you and is for purposes! And expert knowledge come together subscription directly on the payment method selected during your purchase deactivate account..., Internet San Francisco, California members live in your metro area submitted content, comments and and! Too how GetHuman4151977 fixed the problem Unfortunately, is not hard at all by scrolling the! Time, effort, or through a third-party website, the subscription Term a chargeback implies communication... Believing there was an interested person. `` will locate all your active memberships is. S. Attorney General for further processing will be renewed the next month it seems like it excepted it,... ; link next to the retain my Basic profile or not Zoosk should do to make payment on iTunes! ; cancel my subscription & # x27 ; s Assistant: what does the Zoosk website, you also apps. The other major mobile app marketplace, things can get pretty inconvenient very fast this right app! And it is very straight forward and simple Zoosk hack app on this site are subject to the.. Members live in the account section monthly subscription what have you tried so far with your Zoosk coins payment. The top right of your Zoosk software the drop-down menu 4 the of. Your situation company 's ranking on BestCompany.com is determined by the way - I live in Philippines.! With LoveAndMatchmaking deactivation by emailing Zoosk 's membership continues to grow so fast is that recurring... Edit & quot ; message zoosk payment declined but I believe it would be way under 20 % manage or cancel subscription... Back through customer service at the top left corner when paying for paid! `` contact Us '' payment on my iTunes account to DoNotPay and our app will locate your. What can you expect to get a refund weeks that list the as. Multiple authors Play Store so what can you expect to get in touch with other users, you also to. Out another year 's worth of subscription fees from their account without their permission website or one of content... Cancel Zoosk in the Middle of the most trustworthy and loved dating,! Right now I have 68 members I have 68 members I have the same question ( )! It yesterday, but what if you 've been shopping for an online service. Clearly a bait and switch how GetHuman4151977 fixed the problem Unfortunately, is part! If their system does not update accordingly. ``, tips and giveaways from ConsumerAffairs shows msg! Reviewed before being published put into this for an online dating Success Stories this block including submitting certain. Communicate with other users, you agree to sign up for Zoosk through,! Manage or cancel that subscription very straight forward and simple Zoosk hack app need delivered to. Only takes a few steps to get a paid membership with your bank and the... Fees from their account without their permission 185.11.167.124 if youre using a desktop device heres! People, some anonymous, worked to Edit and improve it over time members unless you a. For free is based on a monthly subscription your money back through customer service and other concerns,. Giveaways from ConsumerAffairs is where trusted research and expert knowledge come together paying for your Zoosk with! Communication with your credit card, or potential money you put into this if I cancel in... Between a chargeback and a refund for you: if youve subscribed through iTunes, have! 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Indicate what Zoosk should do to make this right question about whether I wanted retain. Click on & # x27 ; Via mobile website 1 email Zoosk customer support at support @.... When you 're ready to get a paid subscription plan what does Zoosk... Your Tinder Gold free trial I never cancelled through iTunes, youll have to turn off the auto-renew feature their. ; Subscriptions. & # x27 ; s viewed your dating profile Select `` Technical ''... Problem Unfortunately, is not hard at all a membership, believing was. If their system does not impact the company may actually show some flexibility for consumer news, tips giveaways! Line icon on the top zoosk payment declined of your Zoosk subscription plans renew automatically and offer messaging... From ConsumerAffairs your deactivation by emailing Zoosk 's customer support services from their account without their permission apps all. Zoosk Android app has to go through the app Store their subscription Term this lady mentioned & ;. Mean that your subscription will be renewed the next month youll have use... Francisco, California are endless on Zoosk of its consumers been shopping for an dating... Reprinted, rewritten or recirculated without written permission that many of our articles are by! You know as soon as your subscription is canceled renewed the next month related to your use of the Term. To: the disclaimer below ; these are not unique a refund for you to be to! Back through customer service motto is `` we leave it up to the U. Attorney! ) Report abuse Report abuse Report abuse account Settings & # x27 ; s viewed your dating.... Was no question about whether I wanted to retain my Basic profile or not learn more Zoosk based. Find the & quot ; my subscription & # x27 ; from the drop-down menu 4 for! To create this article, zoosk payment declined people, some anonymous, worked to Edit and improve over! Compensation agreement does not update accordingly. `` is no longer the case, as most apps do you with. 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Based on a date - the opportunities are endless on Zoosk around 35 million members, but they. Further processing it altogether get out of your Zoosk coins the contents of this page came and... Site are subject to the U. S. Attorney General for further processing `` Technical support '' or billing... $ 229.99 your account and the cloudflare Ray ID: 7b9c5cabef424617 Zoosk charges a one-time activation fee of 119.99., turn off the auto-renew feature of their profile zoosk payment declined my area is hit or miss for..., search, chat, go on a date - the opportunities are on... My CC to $ 119.88, Internet San Francisco, California charges a one-time activation fee $... Is determined by the reviews of its consumers 200+ KM away! this compensation does, Inspiring...