What a pitiful excuse for a hotel, and an embarrassment for the entire brand. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. Harriette Cole: How do I tell him we'll never be housemates? So what went wrong here? Fullerton. Luckily I reviewed my credit card statement and caught it. It is about 40 minutes from the north part of sonoma and heldsberg. Why not send you a polite letter, explaining the charge and letting you know how to appeal its decision. And that would have been you. Prices are the average nightly price provided by our partners and may not include all taxes and fees. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. A Comprehensive Guide. We will be sure to look into the game room area to see what the issue might be. Can You Stay In A Hotel At 17 With An 18 Year Old? Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Filing fees? If you quote me, don't forget the capital 'M'. There has been no attempt to "scam" the guest. Reddit's automated bots frequently filter posts it thinks might be spam. Your room had to be closed for a few days while the hotel cleaned it. Thank you for this! You quickly found your voice after receiving a $100 charge for something you didnt do. I just had a baby (with whom I stayed with) and my husband has asthma. Prior-Leader3763 2 min. Log In. I could have been hit with a smoking fee, but wasnt. Not only am I a lifelong non smoker, but I am 7 months pregnant. Thankfully, the pool was somewhat clean and that satisfied my son. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. But hotels don't necessarily see it that way. I contacted the company, and it refunded the $250 cleaning fee. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. Front desk courteous helpful. But I didnt do it! Assuming you are in a fixed term lease, if they are serious in trying to remove you from the premises for this smoking issue, they will need to send you a notice to cure or quit. All Access Digital offer for just 99 cents! Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. This is a curated list of Hotels near Anaheim that allow you to book a room that permits smoking. What could be the "consequences" they've threatened, and what can I do to clear my name? We do our best to limit our noise to conversation and low volume tv when we are here. I think you were too polite. Is that legit? SOUTH PORTLAND, Maine . These are smoking hotels but not every room is a smoking room. I stayed here for a business trip and found it to be a very nice hotel. He also promised to make some changes to the way in which future cleaning fee claims are handled, to prevent another misunderstanding. Should I still contact AirBnB support? We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. After some initial discussion I became involved and agreed with the guest to refund the charge. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. I contacted Ace on your behalf. Yes, I did. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia I left a message for the manager but never received a call back. But he doesn't smoke. I look forward to staying here again. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. Press question mark to learn the rest of the keyboard shortcuts. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. That's false as I obviously didn't smoke in the room. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! NO ONE WAS IN MY ROOM. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. October 6, 2022. But thats the world we live in. That's what I'm afraid of. I also agree that the $250 is fair. We were not with anyone else at the hotel, no one was with us, it was my brother and I. The hotel won't remove the charge, and now he's disputing the fee on his credit card. ago Well that's disappointing. We take our commitment to a smoke free environment very seriously and when a room has been smoked in we have to deep clean it for the next guests comfort and health. Taxes and fees that are shown are estimates only. Days Inn by Wyndham Orange Anaheim. It's been 12 hours. Wed, April 12th 2023, 4:12 AM PDT. Luckily I reviewed my credit card statement and caught it. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. However, if they have evidence that you smoked in the room, they can charge you additional cleaning fees. No one had keys. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. This prevents any smoke from entering the room and causing false accusations. Period. If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. Filing fees perhaps, but even the $250 is a toss-up at best. I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. I've never smoked and so I had no problem with this. I remember bumping into a housekeeper at a hotel as I checked out. Get Morning Report and other email newsletters. She was puffing away on a cigarette. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Certainly, a hotel guest has the right to smoke, but if you've ever stayed in a hotel where the previous guest smoked in the room, you know that the stench of tobacco lingers for days and gets into your clothes. VirginiaReal Estate Law Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. If you are staying at this hotel for you wine trip, you may want to look for something a little closer. However, that has changed. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Still, I thought Marriott might want to review your case one more time. I was appalled, I said so you're calling us liars? AirBnB - A place for hosts and guests to discuss anything related to the short term rental business, Press J to jump to the feed. If you do smoke, step outside until youre done. I believe you have our actions mistaken with another guest". It's simply too risky. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. A place to ask simple legal questions, and to have legal concepts explained. They don't offer a free breakfast. There is literally evidence of a cigarette butt in your room. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. It could have been a housekeeper. Nor could she imagine the trouble her credit card dispute would cause. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Is this some kind of scam to kick me out of the AirBnB? Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? Do You Pay For Hotel At Check-In Or Check-Out? Please see our partners for more details. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Easy. The staff was friendly and provided great dining choices. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. I've booked an AirBnB for a long stay. The icemaker was broken on the 7th floor. False accusations can ruin a perfectly good stay and even lead to additional charges. I am literally getting stressed out just recounting this unbelievable experience and writing this. Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. Please see our partners for more details. Stayed in this hotel for WELL under 24 hours for business. Overall condition in the exterior hallways was poor, and you could see dirt on the walls when the sunlight hit it. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? Are smoking charges a scam? Create an account to follow your favorite communities and start taking part in conversations. Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. No one was in that room!! I told her we requested a nonsmoking room, because we do not smoke. Separately, you disputed the charges on your credit card. So we opened the door and tried to air it out the best we could. I do apologize if this was of any inconvenience to you. You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. The Hotel . I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. Harriette Cole: how do I tell him we 'll never be housemates you wine trip, you may charged. Us liars 18 Year Old overall condition in the room, they can charge you additional cleaning fees an! Equipment such as ping pong paddles, shuffleboard had caution tape around it mini fridges or microwaves ( guess. 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