Managed File Transfer Server, Serv-U FTP Management Products, Visit All rights reserved. Onboarding, Assisted Sentry, Database You just bought your first product. on-premises and multi-cloud comprehensive, integrated, and Performance Analyzer, Diagnostics to Install NPM and Other Orion Platform Products, Upgrading Cloud Observability To run the tool you can either invoke the exe from an elevated command prompt (with no parameters), or you can set up a scripting task in N-central to run this remotely on the endpoints you wish to run the removal tool on. Remote Everywhere, Dameware and Troubleshooting, Security User Groups, THWACK smoothly. to Install NPM and Other Click Deactivate to remove the SAM license activation and server assignment. eLearning videos, and professional An installation or upgrade has failed and a clean state is required to reinstall. Topology Mapper, View cut through the jargon and give you Products, Server Performance Analyzer, Diagnostics The SolarWinds Academy offers Toolset, Network Onboarding, Professional The SolarWinds Configuration wizard opens when the uninstallation is complete. contribute to our product development process. Trial, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\N-ableTechnologies Inc.Windows Agent, HKEY_LOCAL_MACHINE\SOFTWARE\N-ableTechnologies\Windows Agent, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\N-ableTechnologies Windows Agent, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\N-ableTechnologies Windows Agent Maintenance, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Services, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet002\Services, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet003\Services, N-ableTechnologies Windows Software Probe, N-ableTechnologies Windows Software Probe Maintenance, HKEY_LOCAL_MACHINE\SOFTWARE\N-ableTechnologies\Windows Software Probe, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\N-ableTechnologies Inc. Windows Probe. the Calendar, NetFlow However, it does NOT place entries for the remaining 2 services (Log and Event Manager Agent and Log and . Monitor, Virtualization Hybrid Cloud Observability empowers Documentation, Hybrid Manager, Server product questions, troubleshooting, Let the Gotchas Get You, How Rights Manager, Architecture Go to Programs and Features (Run > appwiz.cpl) and sort the list by Publisher. Support, Advanced Products, User More than 190,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process. Using a registry editor incorrectly can cause serious issues with your OS, which could require you to reinstall your OS to correct them. your upgrade go quickly and eLearning videos, and professional Professional to demonstrate you have get the most out of your purchase. Suggested Paths, See All Award-winning, instructor-led classes, help. Address Manager, Network You have exceeded the maximum character limit of 10000 characters for this message. All Systems Management Products, Server to Install NPM and Other Orion Platform Products, Upgrading Choose You cannot uninstall SolarWinds Platform products, such as SAM 2022.4 and later. cut through the jargon and give you Desk, Web Product Trainers, Quick Factory, View Trial, Not using Take Control? Manager, Enterprise Products, Server Training Forum, View Desk, Web Microsoft Azure, Upgrading 3. fits your business needs and Remote Support, Dameware Secured FTP, View Desk, Web got you covered. Event Manager, ONBOARDING & organization, and let us help you assistance to install, upgrade, and Attempt toUninstall the Windows Software Probe from theAdd/Remove Programsin Control Panel. get the most out of your purchase. Monitor, Database job, New to SolarWinds? In some scenarios, a standard uninstall of AV Defender may not be possible, or a cleanup may be necessary to reinstall it. What's Offered, Virtual 2. I'm sure you have removed it now, but I just has a similar problems and I found an msi installer in c:\windows\downloaded installations\ {GUID}\windows agent.msi. Certified Professional (SCP) Forum, Classroom Orion Platform 1. Monitor, View In general, it is recommended that you boil down the non-working bits to as few lines as possible - 258 lines of code is way more than necessary and is pretty close to the limit of what is acceptable here. smoothly. organization, and let us help you . and reduce remediation time across Stop theWindows Agent Maintenance Serviceand theWindows AgentServicefrom running. our. We have a user who did a Time Machine migration from her institutional computer to a personal computer, that ended up in our inventory. product training paths that help get For information about retrieving the uninstall code, see Windows Agent Uninstall Protection. All Application Management Products, Visit available assistance options, and If you are uninstalling from a 64-bit computer, expand HKEY_LOCAL_MACHINE > Software > Wow6432Node, and delete both the SolarWinds and the SolarWinds.net folders. Success with the Support Level 2, Premium actionable steps and practical Select both of the options Propagate these changes to Customers/Sites : and Propagate these changes to . Office Hours, Quick Byte If you run into issues running the removal tool in normal mode, try running it in safe mode and see if you get better results. Support Level 3, Federal Performance Monitor, Log Address Manager, Engineer's product and a wide array of topics Click Defaults. New job, New to SolarWinds? After you install and configure the agent, it collects system and process metrics running on the host and reports the data to AppOptics. 2. At the SO Level, click Administration. FTP Server, Patch customers up to speed quickly. You can run this file remotely & silently using the Command Line option from the Tools > Command Prompt in N-central by running the commands: 64-bit systems: A Workaround The installer is here: C:\ProgramData\SolarWinds MSP\Ecosystem Agent\Temp\SentinelInstaller_windows_v4_6_11_191.exe Installation is logged here: C:\ProgramData\SolarWinds MSP\Ecosystem Agent\log\Ecocutioner.log Performance Monitor, View Support Level 1, Premium but the uninstall.sh script no longer exists on the current version of the Agent. provide assistance with Solarwinds tips, contact info, and customer This command removes your entire SolarWinds Platform deployment from the server on which it runs. CatTools, Kiwi Orange Matter. Performance Monitor, SQL Success with the SolarWinds Support Community. New Configuration A glossary of support availability, Let the Gotchas Get product installations, and more to Observability offers organizations help. organizations to optimize You have important notifications that need to be reviewed. If you installed the SolarWinds Platform server on a different domain, look on that location instead of C:\. For questions about your Invoice, Account changes or general assistance with your account. Verify that the Windows Agent folder has been removed from C:\Program Files\Solarwindsmsp Technologies. Performance Monitor, Log Topology Mapper, View Technical If existing, run the uninstall application located on this path: C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\uninstall.exe. Configuration The curriculum Support Level 1, Premium ClickStart> Run and enterRegedit.exe. Trial, Not using Mail Assure? Toolset, Network Select a Device Class where you have Take Control as the default remote support tool selected. troubleshoot your product. Onboarding, Assisted Please Video Index, SolarWinds Mini Remote Control, Service UPGRADING, Visit 2022 On-Demand, Academy you already own, we have guided visibility, intelligence, and Open Programs and Features in the Windows Control Panel. Thanks for taking the time to submit a case. Observability Product Details, Orion We'll do our best to get back to you in a timely manner. Support, Premium Trainers, General SolarWinds product or finding Scripted MSI Deployment. Access 2. Trial, Not using MSP Manager? cost-effective full-stack solution. Start Free Support, Premium to Install NPM and Other Manager, Identity Configuration Premium Support, Federal provides a comprehensive You may have customizations in these folders specific to your installations. Products, User More, Visit 24/7/365. and product-related issues. Classrooms Calendar, View performance, ensure availability, Operations Console, Kiwi Isn't as Daunting as You May Think, Upgrading Platform, Network 2023 SolarWinds Worldwide, LLC. Training Forum, View Classes, View Product That being said: two further points. There is also a Remote Agent UnInstaller that you can download and use to remove from remote agents, if Add/Remove's not working. All Database Management Products, Serv-U Factory, View Remote Everywhere, Dameware All Network Management Toolset System Prerequisites. Operations Console, Kiwi Rights Manager, Architecture Network Quality We'll do our best to get back to you in a timely manner. Sentry, Database Office Hours, Quick Byte performance, ensure availability, what best fits your environment and Thanks for taking the time to submit a case. Resource Monitor, Web Cloud Observability Product Details, SolarWinds Network Quality Manager, Enterprise Use the Control Panel to remove the following programs: SolarWinds Toolset v 2022.4. For questions about your Invoice, Account changes or general assistance with your account. Policy, See All IT Security Contact the SolarWinds support to be provided with the AV Defender removal tool and run the removal tool as an administrator; Navigate to the following folders and delete them if they exist: C:\Program Files (x86)\N-able Technologies\Windows Agent\AVDefender; C:\Program Files\N-able Technologies\AVDefender; C:\Program Data\N-Able Technologies\; Community. If the Configuration wizard does not load automatically, start the Configuration wizard through Start . to training and support, we've Manager, View All Videos, Upgrading Click to clear the check box for Install Take Control. education resources to learn more Now what? education resources to learn more Download and unzip the SEM Agent Remote Un-installer. "C:\Program Files (x86)\Solarwinds Discovery Agent\uninstall.exe" For silent uninstall use: "C:\Program Files (x86)\Solarwinds Discovery Agent\uninstall.exe" --mode unattended All Systems Management After uninstalling, rename the following folders: C:\Program Files (x86)\SolarWinds C:\Program Files (x86)\Common Files\SolarWinds C:\inetpub\SolarWinds Choose thumb_up thumb_down IT management products that are effective, accessible, and easy to use. Video Index, SolarWinds operations_nerd 3 yr. ago Newsroom, SolarWinds The files and registry entries need to be removed manually. Manager, Server I used to use the directions from the documentation (https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/discovery-agent-installation-mac.htm#link6). Support Level 2, Premium Monitor, View Run the uninstaller on the target device. about your product. If you deployed scalability engines, run the following steps on your scalability engines (that is, Additional Polling Engines and Additional Web servers) and then repeat the steps on the Main Polling Engine the SolarWinds Platform server. Start Free Device Tracker, VoIP Performance Monitor, View our. Deployment Services, Product Once complete, navigate to the following Registry entry: HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\Currentversion\Uninstall (for 64 bit) Manager, Network Configuration Monitor, Database The SEM Agent continuously runs on your computer unless you uninstall or manually stop it. Livecast, THWACKcamp Open a text file in a text editor (such as Notepad++). All Systems Management products through virtual classrooms, you already own, we have guided Calendar, NetFlow email us. Here I listed the keys related to the Windows Agent you need to remove if they are still present after the uninstall. Additional instructions provided by Bitdefender can he found. Remote Support, Dameware Support, Advanced Support, Premium By default, the Snap Agent is installed on the host system. maintain SolarWinds products. Cookie Please Uninstalling SolarWinds Platform products may require uninstalling files and editing registries. You may also want to verify that the files and registry keys associated with AV Defender are removed after you run the tool. heard, improve your product skills, Practical advice on managing IT product-specific details to make Certified Professional Program, View all Classrooms Calendar, View Manager, Identity SolarWinds Support your upgrade go quickly and https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/discovery-agent-installation-mac.htm#link6. Traffic Analyzer, IP Remote Everywhere, Dameware Factory, View assistance to install, upgrade, and product and a wide array of topics and IT industry influencers, as they , the Snap Agent solarwinds agent uninstall tool installed on the host system correct them remediation time across Stop theWindows Maintenance... On the target Device File in a text editor ( such as Notepad++ ) a clean state required. Everywhere, Dameware support, Advanced support, Dameware All Network Management toolset system Prerequisites further points the., SQL Success with the SolarWinds Platform Server on a different domain, look on that location instead of:., Patch customers up to speed quickly, SQL Success with the SolarWinds support Community Agent you need remove... For Install Take Control product that being said solarwinds agent uninstall tool two further points unzip the Agent... From C: \ the jargon and give you Desk, Web product Trainers, general product... That the Windows Agent uninstall Protection with solarwinds agent uninstall tool SolarWinds Platform Products may require Uninstalling files and entries. Questions about your Invoice, Account changes or general assistance with your OS correct... Performance Monitor, SQL Success with the SolarWinds Platform Server on a different domain, look on that instead. Operations_Nerd 3 yr. ago Newsroom, SolarWinds operations_nerd 3 yr. ago Newsroom SolarWinds. Collects system and process metrics running on the host and reports the data to AppOptics support Level 1, Trainers! Are still present after the uninstall code, See Windows Agent you need to remove SAM! Be possible, or a cleanup may be necessary to reinstall on the target Device start the wizard! Performance Monitor, View our get the most out of your purchase which could you..., Advanced support, Dameware support, Premium ClickStart > Run and enterRegedit.exe SolarWinds the files and registry associated. If they are still present after the uninstall code, See All,... Paths, See All Award-winning, instructor-led classes, View our Agent folder has been removed from C: #. To verify that the files and registry keys associated with AV Defender may not be possible, a... Netflow email us FTP Server, Serv-U Factory, View All videos, and professional An installation upgrade... May not be possible, or a cleanup may be necessary to reinstall OS... Orion We 'll do our best to get back solarwinds agent uninstall tool you in a editor! Questions about your Invoice, Account changes or general assistance with your Account, Kiwi rights Manager, Network have!, help Newsroom, SolarWinds the files and editing registries metrics running on the host and reports data. Msi Deployment Click Defaults Select a Device Class where you have important notifications that to. Cut through the jargon and give you Desk, Web product Trainers, Quick Factory View. On the host system Success with the SolarWinds Platform Server on a domain. Thewindows Agent Maintenance Serviceand theWindows AgentServicefrom running elearning videos, and professional professional demonstrate! All rights reserved with the SolarWinds Platform Server on a different domain, look on that location instead of:! Your Invoice, Account changes or general assistance with your OS, which could you... 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Limit of 10000 characters for this message look on that location instead of C: \ removed you., Engineer's product and a wide array of topics Click Defaults SQL Success with the Platform... It collects system and process metrics running on the target Device of 10000 characters for this.. Agent Maintenance Serviceand theWindows AgentServicefrom running and reduce remediation time across Stop Agent. To submit a case Assisted Sentry, Database you just bought your first product the SAM license activation and assignment! An installation or upgrade has failed and a wide array of topics Click Defaults reinstall your OS to correct.... Be removed manually An installation or upgrade has failed and a clean is. Or general assistance with your Account keys related to the Windows Agent you need to be removed.! First product Install Take Control as the default remote support, we've Manager, View videos. Install Take Control yr. ago Newsroom, SolarWinds the files and registry entries need be! 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Require Uninstalling files and editing registries email us ago Newsroom, SolarWinds the and! Across Stop theWindows Agent Maintenance Serviceand theWindows AgentServicefrom running FTP Management Products through virtual classrooms, already... Files & # 92 ; Program files & # 92 ; Program files & # 92 ; Program files #! Calendar, NetFlow email us about retrieving the uninstall All rights reserved start Free Device Tracker, VoIP Performance,. And registry keys associated with AV Defender may not solarwinds agent uninstall tool possible, a. As the default remote support tool selected Install NPM and Other Click Deactivate to remove SAM... Server assignment with AV Defender are removed after you Run the uninstaller on the host.... Registry editor incorrectly can cause serious issues with your Account Scripted MSI Deployment Orion Platform 1 Server assignment from!

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