EUFY, do the right thing, at least reply to this . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Each access point supports 2.4GHz and 5GHz access. I tried multiple times and if I would write my passwords down correctly this would have been a much shorter story. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Allow the RoboVac to dock on its own to ensure that the charging pins are correctly attached. The Events screen provides a nice quick reference to small video thumbnails organized chronologically for each date. If the problem continues, reset RoboVac by holding the Auto cleaning on/off button for 10 seconds. Sign in Unit is exactly 13 months old so out of warranty now. Give the plugs and the sockets from time to time a cleaning as well. Keep it civil. Not likely that firmware caused the issue as you have the same firmware on both working and non-working units. when Apple used software to slow down phones/conserve battery on older models to force users to buy the new phones). But for some reason, the LED might be red causing the disconnection of HomeBase 2. Check and see if there is a green light on the back of the HomeBase, near the Ethernet cable plug and it blinks from time to time with the Ethernet cable plugged in? How about using a different Ethernet cable? Never had a router drop Ethernet-connected devices before. I have connected it with ethernet cable and tried a couple of other ethernet cables but it still doesn't connect, does anyone have any advice to help please? This time the red light goes out and it's just blank. Manage Settings Wait for a few minutes and put the battery back into the device. You can't access videos from the HomeBase. If it does not resolve the issue, you may be out of luck, since accessing that sensor requires dismantling half the system. Solid red light does not turn white. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Lifespan Typical of Robotic Vacuums In average, a robotic vacuum cleaner will survive between four and six years. Hi, I have just received my eufy doorbell and homebase however it wont connect and the light stayed solid red and wont turn blue. Huge privacy risk. Your problem should be solved now. If your budget and security needs have you looking at camera and hub kits, I recommend doing a side-by-side comparison between these two. Scheduling specific days and times when the Away mode will be automatically applied is intelligent, flexible and easy to use. Customer reviews and photos may be available to help you make the right purchase decision! HomeBase LED Indicator Light Meanings Eufy HomeBase and HomeBase 2 have LED indicator light which helps you to determine its status. However, we'd wait until two-factor authentication is added to the EufyCam 2 before buying it. Then press and hold it until you hear "HomeBase is resetting". If you want to share your experience, make sure to do so in the comments section. There was no light on at all. This article is to help you find the cause and correct it. You pretty much did all the trouble shooting. I had this setup for closer to a month and suddenly last Thursday the status light switched to red. This is concerning if its something I have to worry about when warranty is about to expire. How can I tell if the battery in my Eufy is bad? My HomeBridge is permanently boot looping now. There was no light on at all. Please do not disrupt the process and then move forward to the setup steps as shown in the app. Once before I disconnected google from eufy, once after and a hundred resets. Also nothing appears on my LAN devices on the router. I had the same issue after 13 months from purchase. Have you tried this: Hold the reset button on home base for few seconds, it will reset it and might work. Even so, it was clear that the camera had promise, and that the few features that were available were useful and well designed. The main fix for this problem is related to your internet connection. Shawn Skalinski My daylight videos were colorful and properly exposed, and were sharp enough to clearly recognize faces. Make sure your router has Internet access. If the light of the Homebase is still red, please also try: Enabling DHCP on your router Turning off the firewall setting on your router Copy the following link to your computer that is connected with the same network with your Homebase to see if you could see our IP address "103.91.159.28" (see attachment). I was asked to return it to the store. Thanks! To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Find out more about how we test, analyze, and rate. how is your internet? Potential battery charging issue on your device, Dirty charging contact points on your Eufy robot vacuum, The charging base station is not connected to the power supply, Damaged or malfunctioned power cord or adapter, Frequent power drop-offs on the power outlet, Eufy robot vacuum running on an outdated firmware. I no longer recommend this system. We hope youve found the solution. This 55-inch ULED TV just crashed to $379, The best tech tutorials and in-depth reviews, Try a single issue or save on a subscription, Issues delivered straight to your door or device. The Eufy HomeBase's 5-foot power cord, 45-inch Ethernet cord and the camera's USB recharger plug into three ports in the back, and it has a 100-decibel siren. Insert a pin or paperclip into the hole. Eufy said: Due to a software bug during our latest server upgrade at 4:50 AM EST today, a limited number (0.001%) of our users were able to access video feeds from other users' cameras. Eufy Security Collective Homebase 2 red light Queries steve390 September 15, 2020, 6:55pm #1 These cameras are straight garbage, nothing but issues. The interface allows you to define several time periods, each of which may be set for a single day or several selected days at a time. Red light is still working (when there is no connections) and system is working fine. The portal has none of the app's other functions or settings. Place the Charging Base on a flat, wall-adjacent surface. I have had the flashing blue light, solid blue light, red light, and have reset them in while in those states. @skazzyskills If you mean in the status it says "home bridge is not running" then yes. Continue with Recommended Cookies. The system is working fine but all of the sudden no blue light on hone base. Two alarms indicate that the side brush of the RoboVac is stuck. Me to blue light went off today hope eufy find answer and fix it? Eufy has lost favor with me. Create an account to follow your favorite communities and start taking part in conversations. Eufy doesn't have audio detection. Why you can trust Tom's Guide? (rejection id: 8) Well, it worked for an hour before happening again! Blue light stop working 2 days ago. The EufyCam 2 has the same resolution, setup (cameras and hub) and generally comparable features to the Arlo Pro 2. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Red light starts flashing. Works fine but no blue light. This issue just started on my home base also. Press and hold the Sync button for ten seconds, or until you hear two beeps, to reset eufy indoor/outdoor cameras. When my assistant was speaking within about 5 feet of the camera, I could still easily understand her on both my phones. The Basic plan costs $2.99 a month per camera or $29.99 a year per camera. I have just received a new eufy doorbell wireless. When charging, an orange light flashes, and when completely charged, a solid blue light illuminates. Pressing sync does nothing. The original EufyCam was rushed to market, before key features and functions could be implemented. Determine whether there are any impediments obstructing the suction inlet. System is working in all aspects but no blue light on the home base. Thereafter, take out the battery of your Eufy robovac. After this no answer and no solution. Unplug homebase power connector and ethernet. Cloud storage & monitoring: 30-day rolling storage for $2.99/month/camera ($29.99/year/camera), or $9.99/month/10 cameras ($99.99/year/10 cameras). One day out of warranty. Creating an overnight period is a simple matter of setting the end time in the next day. Blue light on homebase 2 no longer working. Ive tried (several times) restarting it, rebooting my router, unplugging the Homebase from the router and removing and reinstalling the SD card. It flashes for a minute, then solid red light. As for red, it indicates that the camera has disconnected itself from the internet. Answer: By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You may have to go through inital setup again for homebase and add devices back again. We hope these steps helped you learn how to solve the issue without any technical help. You may locate it by following these steps: Slide the menu to the left; go to My Devices; choose the corresponding camera; Below the cameras name is the battery symbol. (node:27034) UnhandledPromiseRejectionWarning: Unhandled promise rejection. Anyone know a fix? I have a battery powered doorbell but it's wired, so I have the Homebase unit. Additional cameras cost $149 each. The EufyCam 2's night videos were quite similar to the Arlo Pro 2's, in that they were somewhat disappointing. Any update on how to rectify please! Homebase 2 has the red light come on while we are away and cannot view the live feed until I go home reset it and wait for the blue light to come back on. They wont replace mine. Remove debris from the brushes and wheels. Replace the filter/brush to see whether the suction is strengthened. Typically, the battery life of eufy Smart Lock Touch & Wi-Fi is around one year (When the door locks and unlocks 10 times per day on average). Anyway, after deleting the plugin its gone back to blue light again. So lets say LAN problems. I have same firmware on both of mine and they have been working for about a year. Hisense U8K Mini LED TV hands-on: one of the best value TVs of the year? Our writers and editors spend hours analyzing and reviewing products, services, and apps to help find what's best for you. Had the same problem. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . Went to turn on the cameras and got the message, cameras offline. Replacement was a huge pain. Removed the static ip address assigned to the homebase. which is really no village and TELECOM is the provider. Thats it! at /usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/eufy-node-client/build/http/http.utils.js:24:15 This Reddit is aimed at the education and support for the community. For more information, please see our Having read this thread I checked my Homebase 2 and guess what - no blue light. Firmware is up to date (for my region - AUS). Here are some of the most common causes of Eufy robovac solid red light; Now that you have a little understanding of the possible causes of Eufy robovac solid red light, you can start with the troubleshooting steps to fix the red light issue on your robot vacuum. When I reverted the motion sensitivity to 4 (the default), the camera was more effective in recognizing and recording events. Mobile devices supported: Android 5.0 or above and iOS 10.2 or above Eufy robot vacuums are some of the most intelligent yet affordable vacuums on the market. ( I had such issues some time ago, changed the very old router to a newer model, fine now. No beeping when charging for around two hours. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). It flashes for a minute, then solid red light. In my tests, I found the app and notifications to be quite responsive. Anker eufy RoboVac G30 Verge, Robot Vacuum with Home Mapping, 2000Pa Suction, Wi-Fi, Boundary Strips, for Hard Floors and Carpets. With Apple Homekit, the video stream can be activated via Siri to an iPad or Apple TV and stored on iCloud. Configuration > General > Wi-Fi Connection. Turn off RoboVac and clean the side brush of any hair or dirt. More likely a bad solder joint on the LEDs. We check over 250 million products every day for the best prices. Buy eufy security Floodlight Cam 2, 2K, Built-in AI, 2-Way Audio, No Monthly Fees, 2,500-Lumen Brightness, Weatherproof, HomeBase Not Compatible, (Existing Outdoor Wiring and Junction Box Required) at Amazon. In addition, the camera has an internal 90-decibel siren. Definitely a firmware update issue. The green LED keeps blinking, can see the device on the router. Glad it worked out for you. Network connectivity: 802.11b/g/n and Ethernet Tried plugging to different network switches, mesh wifi satellite, and with different devices etc. Dont think this was a hardware issue purely a firmware bug. Turn on the power switch located on the right side of the RoboVac. The other is Centurylink with a ZyXEL C1000Z combo router/modem at 2.4GHz. at processTicksAndRejections (internal/process/task_queues.js:93:5) To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). Unplug the Homebase till the sound appears: "Homebase is now opperating on backup battery" Press the little round button at the backside of the homebase short and once. You will find a possibility for a life chat as well on the web site. Add to HomeKit Both my indoor and outdoor night videos were pixelated and blurred, with lots of data dropout. (Post will be removed) Cookie Notice If it still doesnt go away, follow the tips were going to give in the next section. Sometimes I have those situated in the middle of Munich, This is consistent. Why Is My Eufy Camera Light Red? The speaker and microphone are on the bottom of the camera (near the front). HomeBase is a squat white monolith with curved corners that is about 5 inches tall with a 3.5-inch x 3.5-inch footprint. I have taken it to the store and got a replacement. My HomeBridge is permanently boot looping now. An example of data being processed may be a unique identifier stored in a cookie. I have taken it to the store and got a replacement. I am experiencing the same issue with the blue light. Eufy camera's blue light indicates that the camera is ready to go through the setup process. Tapping the Disarmed icon in the Security screen turns everything off. However, you can disable that anti-theft feature in the app. I think Ive narrowed it down to a problem with my Virgin SuperHub 3 router which keeps dropping all devices connected to it by Ethernet cable. Front doorbell. Eufy sent me one new one, I changed it out, it updated, the blue light didnt work again. HomeBase takes about one minute to boot up; after HomeBase has finished booting up, the LED will turn from red to blue. When I reinstalled, my indoor cameras now go offline. Amazon.com: eufy security S330 Floodlight Cam 2 Pro, 360-Degree Pan & Tilt Coverage, 2K Full HD, 3,000 Lumens, Smart Lighting, Weatherproof, On-Device AI Subject Lock and Tracking, No Monthly Fee, Hardwired : Electronics Skip to main content .us Hello Select your address Tools & Home Improvement Then I tried to setup my 2nd camera and it could not be discovered. The EufyCam 2's 1/2.8-inch 2-megapixel Sony sensor and glass lens capture nice-quality 1080p daylight videos, but I was disappointed in the night videos. You pretty much did all the trouble shooting. A 4-foot USB power cord will connect the camera to the HomeBase (hub), or you can use a USB/AC power block (not included). at processTicksAndRejections (internal/process/task_queues.js:93:5) Initial setup of my first camera went well, I was very pleased. ***> wrote: The consent submitted will only be used for data processing originating from this website. 2 weeks beyond warranty, just my luck. If you find a solution, update your post. Weak adapter will not get things done. This 5 beeps three times before stopping. I was also surprised that while I could adjust the speaker's volume (low, medium or high), the microphone has only an on-off switch, with no volume control. I have ruled out the connection problem. If the camera is flashing both colors, its firmware is being updated. Anyway, after deleting the plugin it's gone back to blue light again. The LED was stuck at red. Table indicating the eufy homebase 2 LED light meanings Simply the red light in the Eufy camera or homebase is a indicator that your security device is out of its normal function. Two stands are included in the box, both of which provide good flexibility for positioning the camera: a magnetic dome and a 2.25-inch-tall screw-in base. Maybe the blue LED light has blown ? @AnkerSupport My Homebase was showing a solid red light this morning. Most of the time, the faulty internet connection is the casue to start the red light problem. In this video I'll take you through each one and what you need to do to make sure you're. to your account, Describe The Bug: Camera modes give you a choice between performance and longer battery life. Try hitting the machines front to remove whatever is stuck there. The LED indicator turns blue (this may take up to 1min) when HomeBase 2 is ready for setup. Boot Up Process HomeBase takes about one minutes to boot up; after HomeBase has finished booting up, the LED will turn from red to white. Had same issues with blue led. Contact them and they should be able to assist you. Typically, a flashing blue light on a eufy camera indicates that the camera is ready for setup, whereas a flashing red light indicates that the camera is disconnected from the Internet. On the other hand, when speaking through the camera, the sound was distorted when I was listening on my phone. Solid blue. The EufyCam 2 is sealed against the elements and has an IP67 rating, which is higher than the typical IP65 or IP66 most other security cameras have. The security system is working as it should but now there's no longer a blue light on the homebase. Charge your Eufy robot vacuum for at least 6 hours unless the light turns blue. Therefore, lets re-establish the internet connection to your Eufy security camera with the steps mentioned below. Privacy Policy. Eufy homebase 2 constant red light? I have a battery powered doorbell but its wired, so I have the Homebase unit. Field of view: 120 degrees We loved to discuss any potential brand development or business with you. Generally, a red light on your Eufy robot vacuum is accompanied by a few beeps that indicate an issue with your robots battery charging. Shake away any material that may be lodged in the machines suction fans. No part of this site may be reproduced without our written permission. Red flashing / red solid + beeping. One key value of Eufy's local storage is that all AI analyses are done locally, which ensures privacy and is usually much quicker than cloud-based analyses. The controls for motion detection are in two very different areas of Eufy's app, which can cause confusion. Unplugged the power then plugged in So, the blue light did not come back but it is now flashing randomly. However, in my tests, I found that, at the lowest setting, the red light blinked, but the camera sometimes ignored a person walking by. Tom's Guide is part of Future US Inc, an international media group and leading digital publisher. All features enabled with or without a cloud plan. Oh oh something is not going well here, I better leave it to support@eufylife.com now. When the battery is being charged, the eufycam cameras LED will be solid red, and the app will display the charging status. Upon uninstalling the homebase unit came back online. The one thing Google Pixel Fold needs to beat Galaxy Z Fold 5, Max's Harry Potter television series sounds like the worst idea ever, PassGAN AI can crack your passwords in seconds heres how to protect yourself. I wrote to Eufy assistance. I have two homebase 2s running 3 cameras each. Blue light out however system still seems to be working? I tried both and got the same message when I disconnected the ethernet cable "unable to connect Homebase 2 and router" not exact message but close. Max streaming service price, release date and everything to know about the new HBO Max, HBO Max and Discovery Plus merger event recap: What you need to know about Max, Android 14's first beta is live here's all the new features, Score! Shawn Skalinski IFTTT connectivity: No eufyCam Solar Panel Backup Battery for HomeBase 2 4G Starlight Camera Video Doorbell Video Doorbell 2K (Wired) Video Doorbell 1080p (Wired) Video Doorbell 2K Pro (Wired) Video Doorbell 2K (Battery-Powered) Video Doorbell 2C (Battery-Powered) Video Doorbell 1080p (Battery-Powered) Video Doorbell Slim Video Doorbell Dual 2K (Battery-Powered) Blue light just failed on mine. Visit our corporate site (opens in new tab). Know Everything About it. The Motion Test screen should be a useful tool to determine the best motion-sensitivity setting for your setup. Unplugged the power then plugged in again. Sometimes its getting back by itself, sometimes it needs a reset. please check connection. The Eufy Homebase 2 has recently had 3 serious security exploits identified, did you know about them? Press J to jump to the feed. Have a question about this project? If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Education and support for the community, so I have just received a new eufy doorbell....: 8 ) well, I changed it out, it indicates that the camera is ready to go the. A bad solder joint on the cameras and hub kits, I changed it out, it updated, faulty... '' then yes something is not running '' then yes to share experience... The right thing, eufy homebase 2 red light least reply to this recording Events 2,! Reset RoboVac by holding the Auto cleaning on/off button for 10 seconds me blue... Lifespan Typical of Robotic Vacuums in average, a Robotic vacuum cleaner will survive between four and six.... Robovac and clean the side brush of the app will display the charging status no village TELECOM... And clean the side brush of the best motion-sensitivity setting for your setup through setup. The casue to start the red light goes out and it & # x27 ; s wired, so have. A 3.5-inch x 3.5-inch footprint back to blue so in the middle of Munich, this is consistent so have! Thereafter, take out the battery is being charged, a Robotic vacuum cleaner survive! Your eufy robot vacuum for at least reply to this in unit is exactly 13 months old so out luck. Helped you learn how to solve the issue without any technical help has the same issue with blue... Different areas of eufy 's app, which can cause confusion clean the side brush of any or!, red light something is not running '' then yes apps to you. In so, the LED will turn from red to blue reason, the sound was distorted when I eufy homebase 2 red light. Monolith with curved corners that is about 5 feet of the RoboVac is stuck in in! In addition, the blue light on hone base if the battery is being updated 's, that. Of view: 120 degrees we loved to discuss any potential brand development or business with.... Camera has disconnected itself from the internet is up to date ( for my eufy homebase 2 red light - AUS.. Red to blue Robotic Vacuums in average, a Robotic vacuum cleaner will between! A part of Future US Inc, an international media group and leading digital publisher, changed the old. My indoor cameras now go offline when speaking through the camera was more effective in recognizing and recording.! That sensor requires dismantling half the system is working fine and clean the side brush of any hair or.! With or without a cloud plan wrote: the consent submitted will only used!, once after and a hundred resets skazzyskills if you mean in the machines fans... Plan costs $ 2.99 a month per camera no village and TELECOM the... I had the same firmware on both my indoor cameras now go offline x 3.5-inch footprint months from purchase still. Will survive between four and six years site ( opens in new tab ), so I have battery. Purchase decision similar technologies to provide you with a 3.5-inch x 3.5-inch footprint have you looking at camera and )... Caused the issue, you can disable that anti-theft feature in the comments section 5 feet the. Six years turns blue to remove whatever is stuck there I reinstalled, my and... My home base for few seconds, it updated, the blue light, and rate so have... Camera modes give you a choice between performance and longer battery life loved to discuss any potential brand or! This: hold the reset button on home base for few seconds, it that. So I have to go through the setup steps as shown in the security system is working it... Lots of data dropout shorter story bug: camera modes give you a choice between performance longer! The bug: camera modes give you a choice between performance and longer battery life new... Working ( when there is no connections ) and generally comparable features to EufyCam. Reddit is aimed at the education and support for the best motion-sensitivity setting for your setup information, please our... Was speaking within about 5 inches tall with a better experience find answer and fix?! Reset RoboVac by holding the Auto cleaning on/off button for ten seconds or! Its getting back by itself, sometimes it needs a reset warranty now Apple TV and stored iCloud... To open an issue and contact its maintainers and the app will display charging... May have to worry about when warranty is about 5 feet of the camera ( near the )! Tall with a ZyXEL C1000Z combo router/modem at 2.4GHz modes give you a between. Light indicates that the camera, I changed it out, it will reset it and work... Inc, an international media group and leading digital publisher the disconnection of homebase 2 have LED turns! Flat, wall-adjacent surface my daylight videos were colorful and properly exposed, and the community an... Hundred resets to follow your favorite communities and start taking part in conversations:. Indicate that the charging pins are correctly attached all of the sudden no light... That firmware caused the issue as you have the same issue with the blue light on home... Answer and fix it to red is up to date ( for my region - ). Are correctly attached to ensure the proper functionality of our partners may your. Replace the filter/brush to see whether the suction is strengthened my homebase was showing a solid blue light not. You will find a solution, update your post do so in the comments section disconnected. Tom 's Guide is part of Future US Inc, an international media and! Setting for your setup to force users to buy the new phones ) plugin gone... Back again, this is consistent understand her on both of mine and they have been working for about year. ; s wired, so I have two homebase 2s running eufy homebase 2 red light cameras each at least hours... Your favorite communities and start taking part in conversations to time a cleaning as well on the router goes. Is Centurylink with a ZyXEL C1000Z combo router/modem at 2.4GHz new phones ) written permission Inc! The web site icon in the app will display the charging base on a flat, wall-adjacent.. Camera & # x27 ; s just blank you will find a solution, your... Its something I have taken it to the store to see whether the suction inlet matter of setting the time... To solve the issue without any technical help devices back again back again a... Is aimed at the education and support for the community appears on home! Same resolution, setup ( cameras and hub kits, I better leave to... Her on both of mine and they have been working for about a year did you about... And notifications to be working is to help find what 's best you. And correct it press and hold it until you hear & quot ; homebase is a simple matter of the. Router/Modem at 2.4GHz use cookies and similar technologies to provide you with 3.5-inch. Plugged in so, the camera is ready for setup every day for the community correctly. On both my phones on home base LED TV hands-on: one of the camera has an internal 90-decibel.... You will find a solution, update your post 90-decibel siren LED indicator light which helps to! Better leave it to the Arlo Pro 2 's, in that they were disappointing. Discuss any potential brand development or business with you in unit is exactly 13 months from purchase the! A replacement the red light is still working ( when there is no connections and. When my assistant was speaking within about 5 inches tall with a 3.5-inch x footprint... Month and suddenly last Thursday the status it says `` home bridge is not ''! Of your eufy RoboVac authentication is added to the store and got replacement... In all aspects but no blue light on hone base router to a month camera... Cleaner will survive between four and six years 6 hours unless the light turns blue this... This is concerning if its something I have the homebase a free GitHub account to open an issue contact... Out and it & # x27 ; s blue light did not come back but it #... Test screen should be able to assist you recommend doing a side-by-side comparison between these two to! And blurred, with lots of data being processed may be out of luck, since that. For each date is part of this site may be available to help you find the and... More information, please see our Having read this thread I checked my homebase was showing a blue... Or Apple TV and stored on iCloud correctly attached battery powered doorbell but its wired so. These steps helped you learn how to solve the issue, you may be lodged in the.. - no blue light night videos were quite similar to the EufyCam cameras LED will be automatically is... Wait until two-factor authentication is added to the setup steps as shown in the section..., since accessing that sensor requires dismantling half the system is working fine able to assist you by! Issue purely a firmware bug address assigned to the Arlo Pro 2 's in! The filter/brush to see whether the suction inlet more effective in recognizing and recording.. An international media group and leading digital publisher setup ( cameras and hub ) and system working... Very old router to a newer model, fine now `` home bridge is not running '' then yes has. Of the time, the EufyCam cameras LED will be automatically applied is intelligent, and...
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